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Vandergriff Honda

(1,715 reviews)
Visit Vandergriff Honda
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (682) 237-1825 (682) 237-1825
Used (682) 237-6643 (682) 237-6643
Service (682) 237-1386 (682) 237-1386

Reviews

(1,715 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Honda from DealerRater.

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Customer contact

If you want to be contacted by phone , email and my work phone, just leave them your info when asking about a used car. They are great at calling over and over even after being told to stop. Now I get at least one email a day and after telling them to stop I got more. I have purcheaed a used Honda civic and since Vandergriff is the closest dealership to me I was planning on using them. But not now, they dont listen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Just bought my 2nd car from this dealership!

I bought my first car from this dealership in June 2014. I was in a hurry because I had to give up my old car, so I needed something quickly. I settled for something to get me going. Since I settled, I wasn't at all satisfied so I wanted to get out of it and get into something I wanted more. I knew I would be upside down with negative equity, but I wanted to get rid of it before the mileage got too high. I told Marcus my situation, and let him know what I wanted. I went to the dealership the same day, picked out 4 cars, and from there we picked 1 that would work for me as far as where I wanted to be with the body style, carnote, and the interest rate. I looked, test drove and purchased the same day. The next day I came across tons of negative reviews about how some of the salesmen were doing spot deliveries (i.e. finalizing deals, and then making people return the cars because "financing fell through"). In a panic, I contacted Marcus about this and he assured me that everything was fine...and it was! About 40 days later I received my plates and registration sticker! I know other people have had negative experiences with certain salesmen, but I've bought 2 cars from this particular salesman and I know that he will work for his customers. So the next time you are interested in a Honda, go to Vandergriff and ask for Marcus! He will work hard to get you what you want! THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello and thanks for taking the time to post your feedback! Enjoy your new car and thanks for choosing Vandergriff Honda!

great experience!

Brandon Iraheta helped us get our new Honda CRV and we couldn't be happier. We recommend this place, ask for Brandon Iraheta Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello and congrats on the new CRV! We appreciate your business!

Deception in just part of doing business at Vandergriff

My Honda would not start so I had it towed to the nearest Honda dealer (Vandergriff). I had already replaced my battery and starter so I needed the expert Honda diagnosis. They determined that it must be the starter so I agreed to have them install another starter. They called to tell me that my Honda still did not start and they would continue to diagnose further. Eventually they determined that the battery wiring harness was to blame. Rather than put my original starter back in my Honda, they tried to convince me that I still needed the new starter because my original starter was not working now. How convenient for them! And lucrative! ($600) I don't think so. I asked the service advisor to have the mechanic test my starter before replacing it and he (Zach White) said that they didn't have the equipment to test starters. But now that they have replaced my starter, now somehow they can determine that my original starter is bad. I need legal advice if they don't make this right.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Salesman Devon Applewhite

I was very pleased with Devon when I bought my car. He worked with me on price and getting just the car I wanted. He has called me several times making sure I was pleased with my car. I wanted to purchase side moldings to go on my car and he helped me with that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nell and congrats on your new car! We are happy to hear Devon took good care of your during your visit!

Welcoming and Comfortable Car Buying Experience

This was my first car-buying experience and I was incredibly nervous about making such a large, long-lasting purchase. I was also weary of salespeople who would take advantage of my inexperience. However I'm thrilled to report that my time at Vandergriff was amazing. Kiana, my saleswoman put me completely at ease the moment I walked in. She was incredibly informative and helpful, walking me through every step and patiently answering all my questions. If she was unsure of anything she was honest about it and then immediately found someone who could provide an answer. Everyone I encountered was helpful and made it more about me than the sale. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Megan and congrats on your new car! We are glad to hear that our team made your first time buying experience a great one! Thanks for choosing Vandergriff Honda!

Outstanding service by sales

I bought a 2015 Accord EX-L last week and the experience was amazing. My salesperson, Kiana Birks, was very knowledgeable and helped me out tremendously. She patiently walked me through the whole buying process and was very respectful to my wants and needs in what I wanted in a car. I highly recommend you go see Kiana when buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello John and thanks for taking the time to post your feedback! We hope you are enjoying your Accord and we look forward to having you back at the dealership in the future!

great car buying experience

Awesome buying experience, very friendly workers , they made time fly while waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello and thanks for sharing! Glad you had a smooth and painless car buying experience!

Unbelievable And I'm So Thankful

This story started out very bad, but after talking with Yuni Chon, things got turned around. He deserves much more than a pat on the back! I got the same car back, and was in and out in record speed....maybe thirty minutes, including the signing of all of the forms. I'm impressed beyond words, Yuni, and appreciate your going the extra mile to contact me. Additional kudos go to whoever came out to get my cosigner's signatures, in a driving rainstorm, to boot! Hugs to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Tanya, thanks for the feedback! We are glad to hear that Yuni was able to assist you!

Thank You!

I recently visited Vandergriff Honda to purchase my 4th car from this dealership. I live in Fort Worth but drive to Arlington because I have always received the BEST service at this dealership. Everyone from the salesmen to the finance dept makes the buying/leasing process so easy. With my most recent purchase I worked with Mildred Dominguez. She made this experience, by far, the best car buying experience I've had with Vandergriff. She listened to what I wanted and the first car that she pulled up with was the car I took home. I would recommend her to anyone I know that is looking to purchase a Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hello and thanks for taking the time to post about your experience! We appreciate your loyalty and continued business!