Reviews
First brand new car purchased. The process was smooth and transparent. The establishment is clean, organized and everyone is very welcoming.
First brand new car purchased. The process was smooth and transparent. The establishment is clean, organized and everyone is very welcoming.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible! If I could give it negative stars I would but obviously I can't. I purchased a "new" 2026 Honda CR-V 7/06/26 and my salesman was Blaze Dabelgott. The buying part of this was pretty smooth. I picked the car up and Gavin Smith showed me a few things about the car and I was on my way. When I arrived home, I glanced down at my odometer and it had over 600 miles on it. The car on their website stated 23 miles on it and when I looked at my paperwork and that also said 23 miles on the NEW vehicle I paid for. I then contacted my salesman Mr. Dabelgott and no response and then I contacted Mr. Smith the other sales consultant that briefly showed me around the car when I picked it up and he did reply back but stated that was why I got such a great deal is because Mr. Dabelgott had to go to another dealership that was " several hours away" and they could pass on the savings to me. I had an incredibly hard time getting ahold of anyone up there and left messages and no one called me back and this goes for upper management down to the salesman. Only after I got a text about a customer service survey that I only got some attention. A manager (Mr. Cox) did contact me and said they were going to fix the paperwork and let me know when to come up and sign the new paperwork but weeks later I haven't received and communication from the manager on this issue. I expected better customer service, and I got the exact opposite will not recommend them do anyone.
Horrible! If I could give it negative stars I would but obviously I can't. I purchased a "new" 2026 Honda CR-V 7/06/26 and my salesman was Blaze Dabelgott. The buying part of this was pretty smooth. I picked the car up and Gavin Smith showed me a few things about the car and I was on my way. When I arrived home, I glanced down at my odometer and it had over 600 miles on it. The car on their website stated 23 miles on it and when I looked at my paperwork and that also said 23 miles on the NEW vehicle I paid for. I then contacted my salesman Mr. Dabelgott and no response and then I contacted Mr. Smith the other sales consultant that briefly showed me around the car when I picked it up and he did reply back but stated that was why I got such a great deal is because Mr. Dabelgott had to go to another dealership that was " several hours away" and they could pass on the savings to me. I had an incredibly hard time getting ahold of anyone up there and left messages and no one called me back and this goes for upper management down to the salesman. Only after I got a text about a customer service survey that I only got some attention. A manager (Mr. Cox) did contact me and said they were going to fix the paperwork and let me know when to come up and sign the new paperwork but weeks later I haven't received and communication from the manager on this issue. I expected better customer service, and I got the exact opposite will not recommend them do anyone.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
It's unfortunate to hear about your experience, Kerry, and we understand your frustration. This is not the kind of experience that we strive to provide. We take concerns like this seriously, and we regret that your experience has fallen short of your expectations. We would welcome the opportunity to connect with you directly and work toward getting this matter properly addressed. Please reach out to our General Manager, Jimmy Le at [email protected] so we can discuss this further.
I have emailed Mr. Le on 2 different occasions and still have yet to hear back! Once July 14th and August 18th.
I was told a rear catalytic converter was coming off from welding spots. It was supposedly replaced with new gaskets on 10/6/2025. Based on what my catalytic converter looked like on 7/23/2026, there’s no way it was replaced with a new one! For all of the money spent for the service, a new part should have replaced the old one. It’s very upsetting when people half do their job or try to cut corners. I will never bring my vehicle to Vandergriff Honda for service, let alone refer anyone. If you’re getting an oil change, you better request to see the filter that’s being replaced…….. ijs
I was told a rear catalytic converter was coming off from welding spots. It was supposedly replaced with new gaskets on 10/6/2025. Based on what my catalytic converter looked like on 7/23/2026, there’s no way it was replaced with a new one! For all of the money spent for the service, a new part should have replaced the old one. It’s very upsetting when people half do their job or try to cut corners. I will never bring my vehicle to Vandergriff Honda for service, let alone refer anyone. If you’re getting an oil change, you better request to see the filter that’s being replaced…….. ijs
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We understand how discouraging it can be when service results do not match your expectations, and we appreciate you taking the time to share your concerns. Our team is committed to providing quality workmanship and transparent communication so customers can feel confident in the care of their vehicles. We would appreciate the opportunity to discuss your experience further and provide additional support; please connect with our Service Director, Ricky Sandoval, at [email protected] for assistance.
Great place to shop for cars. Mr.Andy was very professional. Thank you all. Abraham
Great place to shop for cars. Mr.Andy was very professional. Thank you all. Abraham
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you immensely for sharing your experience, Abraham! We are glad to hear that your visit left such a positive impression. It is wonderful to know that Andy's professionalism made a difference during your car shopping experience. We truly appreciate your kind words and look forward to welcoming you back whenever you need us.
My initial service for my Honda was handled by my spouse. But I needed to step in for my understanding. I met Chris Lapid and he listened to my concerns, not listened to respond. He and I connected quickly within the first 10 minutes he had a quote for the tires needed and advice on the best option. The next day I was greeted by Chris L., and I said this is GREAT Customer Service. He kept me updated about additional services I was getting; he handed me a free drink ticket, and the time went by so quickly. I worked on my laptop, and it was done. Chris even follow-up with a text to make sure I was satisfied. I would recommend Vandergriff Honda service center to everyone and ASK for Chris L.
My initial service for my Honda was handled by my spouse. But I needed to step in for my understanding. I met Chris Lapid and he listened to my concerns, not listened to respond. He and I connected quickly within the first 10 minutes he had a quote for the tires needed and advice on the best option. The next day I was greeted by Chris L., and I said this is GREAT Customer Service. He kept me updated about additional services I was getting; he handed me a free drink ticket, and the time went by so quickly. I worked on my laptop, and it was done. Chris even follow-up with a text to make sure I was satisfied. I would recommend Vandergriff Honda service center to everyone and ASK for Chris L.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear about your wonderful experience with our service team. It sounds like Chris truly made a difference by taking the time to understand your concerns and providing you with excellent guidance on your tire needs. We appreciate you highlighting how he kept you informed throughout the process and followed up to ensure your satisfaction. Your recognition of the thoughtful touches, like the complimentary refreshment and comfortable environment for working, means a great deal to us. Thank you for recommending Vandergriff Honda and for sharing your positive experience with others.
Never, never go to the guy called Zak. His customer service needs fine turning. Was very disappointed with the service l received from him this weekend. Rude and racist.
Never, never go to the guy called Zak. His customer service needs fine turning. Was very disappointed with the service l received from him this weekend. Rude and racist.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
They advertised a low price and after arguing with me about the price they claimed they had a "listing error"
They advertised a low price and after arguing with me about the price they claimed they had a "listing error"
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's unfortunate to hear about the confusion regarding the pricing information you encountered. We understand your frustration and would appreciate the opportunity to discuss this situation with you directly and work toward a resolution. Please contact our General Manager, Jimmy Le at [email protected] so we can better understand what happened and address your concerns properly.
When I asked the out the door cashier price for a vehicle listed at 6515 plus TTL after being asked to come in several times I was quoted 10,845.11, 4330.11 over asking. They ultimately agreed to the 6515, but the convertible top didn't work, and other issues. They would not look at the top citing age and make. BUYER BEWARE. Ask questions
When I asked the out the door cashier price for a vehicle listed at 6515 plus TTL after being asked to come in several times I was quoted 10,845.11, 4330.11 over asking. They ultimately agreed to the 6515, but the convertible top didn't work, and other issues. They would not look at the top citing age and make. BUYER BEWARE. Ask questions
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret that your experience with pricing and vehicle details caused frustration. Our team’s intention is always to provide clear information and assist customers as thoroughly as possible. Feedback like yours helps us improve transparency and communication. Please contact our General Manager, Jimmy Le at [email protected] if you’d like to review any details or discuss next steps.
Best car buying experience of my 45 years of car buying with Kevin Davis at Vandergriff. You can’t go wrong asking for Kevin, he actually listened to me, what a concept!
Best car buying experience of my 45 years of car buying with Kevin Davis at Vandergriff. You can’t go wrong asking for Kevin, he actually listened to me, what a concept!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback is incredibly valuable to us and we're thrilled to hear about your outstanding experience. It's wonderful that after decades of purchasing vehicles, your time with us stands out as the very best. We're especially pleased that Kevin truly heard what you were looking for and made your experience exceptional. Having team members who genuinely listen and understand our customers' needs is exactly what we strive for. We're grateful you chose us and appreciate you taking the time to share your positive experience.
I attempted to make two deals with this location on two separate days and each time the sales manager didn’t want to agree to the price. They called back and offered a lower price over the phone and then when I arrived the manager refused to offer the agreed price. Can’t trust these managers or car dealerships. And, this was for a car that I was going to pay for with a check for the total amount of the car. Too greedy!!
I attempted to make two deals with this location on two separate days and each time the sales manager didn’t want to agree to the price. They called back and offered a lower price over the phone and then when I arrived the manager refused to offer the agreed price. Can’t trust these managers or car dealerships. And, this was for a car that I was going to pay for with a check for the total amount of the car. Too greedy!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your concerns about your visits. We understand your frustration. Your experience is concerning to us. We value transparency in all our customer interactions and want to ensure every visitor has a positive experience. Please contact our General Manager, Jimmy Le at [email protected] so we can address this situation directly and work toward a resolution.