Reviews
Very straightforward and easy purchase process. Dealt...
Very straightforward and easy purchase process. Dealt with James and very satisfied. Process of test drive and inspection was both thorough and efficient. All my questions were addressed in a professional manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad we could help! Thank you for choosing Grapevine Ford and for taking the time to rate us. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
LOVE the car I bought! Debi was AWESOME!!
Debi was AWESOME! She took GREAT care of me and I got the MUstang Convertible I really wanted with no hassles! I would highly recommend Debi and this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, Vicki! I am happy to hear that we could help. Thank you for rating and recommending us. Please let me know if you need anything else in the future. --Juan Cruz, Customer Loyalty Director
Purchased a Fusion there. Cameron and Juan were good to...
Purchased a Fusion there. Cameron and Juan were good to go. We purchased it brand new it was red. Thank you for the sale. Thanks again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
My 2019 Kia Sorento
My experience with Grapevine Ford was awesome. Special thanks to Devin Arndt, sales associate, and Garry Johnson, finance. They made my time pleasant and efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
F-250
Visited Ford in Grapevine today and with the xxxx of Marcus, was able to purchase our next family truck. We are absolutely in love with our new addition and appreciated the assistance from Marcus to find the perfect truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Angie! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
BUY F150
Return Customer, Awesome Customer Service . Very Friendly and Professional staff. Always on top of things. GRAPEVINE FORD will continue to get my business. I would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we could help, Jzlara! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Marcus was great!
The sales process was wonderful until finance. Once we told the finance guy, Bruce, we wouldn’t buy the extended warranty, he became rude and difficult to work with. At one point he stormed out of the office because we asked to read the documents we were signing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rob. Thank you for letting us know. I am glad overall you had a good visit with us. If there is anything I can do to help address any issues you had, please reach out to me, Juan Cruz, Customer Loyalty Director, at loyaltydirector@grapevineford.com.
I had an excellent experience buying a truck 150 at...
I had an excellent experience buying a truck 150 at Grapevine Lincoln Ford. I will buy again and recommend it to my family and friends. Five stars customer Service and best prices!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad to hear it, Ness! Thank you for taking the time to recommend us. Please let us know if you need anything else in the future. --Juan Cruz, Customer Loyalty Director
Nice car, but be prepared to work for it.
They definitely have their sales process set in stone, for better or worse. The office area provides a high-volume, high-paced business without much friendliness/warmth. The people were nice, the car was waiting for us and we liked the car. However, when we sat down to talk numbers, we found that included in the price of the car was a $595 extra key fee and a $500 non-negotiable fee for some added on security system. Plus, they low-balled our trade value. It took a while and a more work than I would have liked, but we finally were able to make a deal. Definitely not an easy or enjoyable sales process. As to whether I would recommend someone to here, idk. If so, you better have your information put together and be prepared to work for your deal.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi. We appreciate you taking the time to provide us feedback. I'm very sorry to hear about the impression you've been left with from your visit. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd like to discuss your visit more and see what we can do to best address your concerns. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
It was a very pleasant experience working with James W,...
It was a very pleasant experience working with James W, in sales and Garry J, in finance. Very professional and courteous staff. Stress free experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad we could help, Marshall! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director