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Grapevine Ford Lincoln

(3,214 reviews)
Visit Grapevine Ford Lincoln
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday Closed Closed
New (469) 206-4953 (469) 206-4953
Used (469) 293-3344 (469) 293-3344
Service (469) 629-5995 (469) 629-5995

Reviews

(3,214 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grapevine Ford Lincoln from DealerRater.

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Awesome service!

Bill worked his butt off to make a deal! Will definitely look there for our next vehicle. I highly recommend this place. Great experience from the time I walked in to the time I walked out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Nava! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

Buying my car!!

The staff was very friendly and helpful. Blake Payne was our sales person and he was wonderful. He made our buying process simple and was not pushy at all!! They will get our business again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Brittany! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

Great place

Staff was very kind and courteous. Kye was amazing. He set all the electronics up in my new car and even paired my phone. Everything went smoothly to include the financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I am happy to hear our team was able to help, Elaine. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Juan Cruz, Customer Loyalty Director

Looking to build credit

Came in looking for a car I can build my credit with, and they did more then that put me in a brand new 2020 with low mileage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director

Fantastic customer service

Hands down, the best experience buying a new car I've ever had. Customer service is top notch. Very refreshing to be treated with respect and dignity. You've won my business from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm happy to hear it, Bryant! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Juan Cruz, Customer Loyalty Director

Buying a new truck

Bought a 2021 Lariat today. Totally pleased with my salesman (James) who couldn’t have been more helpful. Good experience! Looking forward to enjoying my beautiful new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words, Jack! I am happy to hear that we could help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director

2020 Expedition

I worked with Luis and had a very pleasant experience. I came from out of town and Luis had everything lined up when I arrived. No surprises. The finance team also got me a very good rate. Overall very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad we could help, Ryan! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director

Leased a vehicle

I was looking for a new Lincoln. Kye was very helpful and knowledgeable! He was pleasant to work with. While waiting for finance he went through the set up of the vehicle and set everything up for me to include pairing my phone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Elaine! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director

We purchased a new/ used F250 truck from Grapevine Ford...

We purchased a new/ used F250 truck from Grapevine Ford last Friday and are greatly pleased with it and the sales staff. The salesman was knowledgeable with the details of the truck and worked diligently to complete the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Glad we could help, Fedrim! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director

Customer

We traveled 6 hours to pick up this car and the process was so easy. Chris had all of pur paperwork a d everything ready to go as soon as we got there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glad we could help, Liz! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director