Reviews
Awesome service!
Bill worked his butt off to make a deal! Will definitely look there for our next vehicle. I highly recommend this place. Great experience from the time I walked in to the time I walked out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Nava! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Buying my car!!
The staff was very friendly and helpful. Blake Payne was our sales person and he was wonderful. He made our buying process simple and was not pushy at all!! They will get our business again!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Brittany! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Great place
Staff was very kind and courteous. Kye was amazing. He set all the electronics up in my new car and even paired my phone. Everything went smoothly to include the financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear our team was able to help, Elaine. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Juan Cruz, Customer Loyalty Director
Looking to build credit
Came in looking for a car I can build my credit with, and they did more then that put me in a brand new 2020 with low mileage.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Fantastic customer service
Hands down, the best experience buying a new car I've ever had. Customer service is top notch. Very refreshing to be treated with respect and dignity. You've won my business from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm happy to hear it, Bryant! Thank you very much for taking the time to rate us. Let us know if there is anything else you need! --Juan Cruz, Customer Loyalty Director
Buying a new truck
Bought a 2021 Lariat today. Totally pleased with my salesman (James) who couldn’t have been more helpful. Good experience! Looking forward to enjoying my beautiful new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Jack! I am happy to hear that we could help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
2020 Expedition
I worked with Luis and had a very pleasant experience. I came from out of town and Luis had everything lined up when I arrived. No surprises. The finance team also got me a very good rate. Overall very happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad we could help, Ryan! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Leased a vehicle
I was looking for a new Lincoln. Kye was very helpful and knowledgeable! He was pleasant to work with. While waiting for finance he went through the set up of the vehicle and set everything up for me to include pairing my phone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Elaine! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
We purchased a new/ used F250 truck from Grapevine Ford...
We purchased a new/ used F250 truck from Grapevine Ford last Friday and are greatly pleased with it and the sales staff. The salesman was knowledgeable with the details of the truck and worked diligently to complete the sale.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad we could help, Fedrim! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
Customer
We traveled 6 hours to pick up this car and the process was so easy. Chris had all of pur paperwork a d everything ready to go as soon as we got there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Glad we could help, Liz! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
