Grapevine Ford Lincoln

The service is shocking, the sales people very rude and the time taking to get anything done is close to snails pace!!!

Jeff Kob has the best customer service. He made the car buying process very easy and painless.

We decided to trade our Expedition in for an extended Expedition EL. Nick Powers was our sales associate. He was great. We purchased a certified pre-owned, and Nick has stood behind everything he verbally agreed to. Anytime I have an issue, I contact him and he gets me all taken care of. He's friendly, knowledgeable and most importantly, trustworthy. I highly recommend him!

Kevin is such a pleasure to work with. Great asset to your company.

They made it happen. Definitely the best car buying experience!

Purchased a low mileage CPO 2012 Lincoln MKS on Nov 24, 2014. All the people I interfaced with were courteous and seemed sincerely eager to help me, without being too pushy. I would recommend Grapevine Ford Lincoln to anyone.

Process was painless and everyone was very friendly and courteous. I have had some not so good previous experiences at this service center but I had a pleasant experience this time.

Our experience was horrible at best. We came up on 10-21 and test drove a vehicle and filled out financing paperwork. We returned on 10-22 to purchase the vehicle. The original salesperson that we had spoke to on the phone and for our test drive was off on the day we returned to attempt to purchase the car. We were lied to about the cost and where the car we wanted had to be picked up from. We were told they would have to go to Dallas to pick up the car and would cost close to 1000.00 to pick it up. In reality, they really went to Five Star Ford to pick it up. We were lied to regarding financing and not treated with respect. The Sales and financing staff members were very condescending and arrogant. We were passed to so many different people that the vehicle and components for our purchasing kept getting changed. We were told we were not approved by Ford Motor Credit, and could get a higher financing rate without all the rebates, yet had it in writing from another dealership that we were approved with all the rebates that a lower interest rate. The games this dealership played were insulting and very unnecessary. We left with my wife in tears and totally frustrated. We watched the sales team laugh at us through the glass windows in their see through office as we got into our car to leave. We eventually purchased a vehicle from another Ford dealership since they had already approved us through Ford Motor Credit with all the rebates in place that we qualified for that this dealership said we couldn't receive. Plus the other Ford dealership was very upfront, treated us with respect and had superior customer service. We will be sending our complaints to Ford Motor, Better Business Bureau and Grapevine Chamber of Commerce regarding our terrible experience with your dealership. In addition, you need to be aware on whether people really purchase a vehicle from your dealership before you send out thank you letters and surveys.

From the first step into the front door until our car was delivered in its very own beautiful bay the experience was excellent! I have purchased several vehicles and this dealershp is by far the best.

We bought our first Ford here in November 2011, a Ford Edge SEL. We returned in March 2012 for an Escape. Last night we returned to trade in our Edge for a 2014 F-150 STX. In my opinion, car buying is never perfect and never entirely a fun experience (sales pressure, playing the haggling game, etc.), but Grapevine Ford does an admirable job of making it the most efficient and painless process that they can. We actually spent two nights attempting to buy this truck - the first we offered up the Escape as a trade-in, which wasn't enough to cover where we wanted to be in terms of not having to increase our payment. The second night we came back with the Edge and that got us what we wanted. We dealt with Mark Figueroa the first evening and he was perfectly polite and helpful. We finished out our deal last night with floor manager Joshua Moore, super efficient and highly knowledgeable. Finance was a bit of a blip. I wasn't at all fond of the person we had back there (Jason?). I felt he wouldn't let me decline certain services without giving me an extremely hard time. I may yet cancel some of these extras after the fact, even though they did not raise our monthly payment by much. I resented the excessive pressure he put on us. For some reason, even though she put pressure on us as well, I preferred Tracy, who handled our finance portion the last two times we purchased here. Some people just do a better job of not making you feel railroaded, you know? Otherwise, though, similar experience as the previous two visits - positive - and yes, we would return again for another vehicle in a couple, few years. It's a fine Ford dealership (and stellar remodel over the last couple of years, guys!)