Reviews
February 2024 Purchasing a new 2024 tahoe.
February 2024 Purchasing a new 2024 tahoe. This was the best experience buying a new vehicle I've ever experiennnced. My salesman Tim Bennett was very knowledgeable, and a person who actually wanted to help you find what you was really wanting. He said he would work finding what we was looking for in our price range even if we had to go elsewhere. He actually worked with me off and on for over a week. I finally made my purchase with no regrets. This is the 4th purchase I have made from Bruce Lowrie Chevrolet in FtWorth Texas. But this time I will Always remember my salesman name. Tim Bennett went above and beyond for my husband and I. He call us today to check on how we felt about our purchase and ask if we had any questions. I told him we could not get our Tahoe to connect to our Garage door opener. He gave us step by step instructions. We was still unable to connect it. So this man came to our home in Burleson to try himself to get it connected. With a little time and having to call the help desk. They figured out what the problem was, and was able to get it connected. This SalemanTim Bennett is a lot more than just a car salesman he becomes your friend. Thank you Bruce Lowrie for having Tim Bennett as a salesman He is a keeper.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tarver, thank you for your loyalty to our dealership and for taking the time to write this review. Tim’s sales excellence is always consistent, and we're glad your experience with him supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, The Bruce Lowrie Chevrolet Team
THANK YOU!
I meant to tell your staff that day but everyone was great! From the moment I called to when I got in there and worked on my car. Very informative and saved me from spending more money than I probably would have had I not called to speak with your service staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We cannot thank you enough for this glowing review of our service center, Esteban! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Bruce Lowrie Chevrolet Team
TDF Fleet Fort Worth
Thank you, Bryan, for your help. Every step of the way, you kept me updated and offered a wide variety of ways to meet my needs. I know we will receive the best care when visiting your Service Center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Ray! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Bruce Lowrie Chevrolet Team
Tohoe repair
Marty at service desk did a great job! Followed ups with updates and answer all my questions. My Tahoe running like new. Thanks Greg J
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Greg. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Bruce Lowrie Chevrolet Team
Mister
They take 1hr 45min on oil change and tire rotation, young technicians waste time on the cell phone when they go to waiting room to get water bottles, not acceptable
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Samia, we truly appreciate your honest feedback. If you would be willing, we would like to have you reach out to our service manager, Bryan Inman at (817) 568-4810 to discuss ways we can better serve you in the future.
Service
Randy is my service advisor and he provides great customer service and is ver friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anna, thank you so much for the kind words for Randy. We're so glad you enjoyed your recent service visit!
Great service.
I bought my Silvarado 1500 Trail Boss in Nov 2022 from Bruce Lowrie Chevrolet. I didn't expect to have a major problem at approx 10000 miles, but I had a problem with a fuel injector malfunctioning. It happened the Friday before Memorial Day when everybody is getting ready for a long weekend. I limped into the dealership and was told that the Service Dept wouldn't be able to get to my truck for an estimated 2-4 weeks, and, there was no loaner available. I was bummed out to say the least. But, my salesman Jordan, and the GM Brett caught wind of the situation from the Service Mgr. and immediately somehow got me a loaner. Then, the cherry on the cake was, I got my truck back in a week in great working condition. Thank you to the coordinated effort by Bruce Lowrie Chevrolet to take A+ care of me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review about your recent service visit, Jeff. We're pleased to know we have been able to exceed your expectations and really help you out! We are dedicated to top-notch service for all our customers and it's wonderful to hear that we've succeeded for you. We're looking forward to seeing you again for your future automotive needs!
Trans control module
What I thought should have been power train warranty but it was not
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. Thank you for choosing Bruce Lowrie Chevrolet, INC. and we hope to see you again.
oil Change
Pleased with the overall results of the services. Very excellent job on the old ML
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Gilbert! We look forward to your next visit!
Satisfied customer
In and out in a reasonable amount of time. Work was completed and my vehicle was ready and returned to me in about an hour of my arrival. Service staff was accommodating and answered each of my questions with clarity. Very satisfied. Click to Copy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, thank you so much for the kind review of your service visit. We're glad to hear it was great!
