Reviews
I decided to purchase from Tom Clark due to the
I decided to purchase from Tom Clark due to the transparency, straight forwardness and the truly helpful employees in Erica and Scotty. I still feel good about my purchase, The truck I bought was explained and shown to me very well. I’d be willing to purchase my next vehicle from Tom Clark and Erica.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We appreciate your feedback about Tom, Erica, and Scotty at Tom Clark AutoPark Denton. It's great to hear that you felt valued and informed during your purchase. We look forward to assisting you again when you're ready for your next vehicle. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Thank you for always taking care of your customers!
Thank you for always taking care of your customers! It’s clear you genuinely care, and it makes a big difference.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Kathy! We truly appreciate your feedback and are delighted to hear that you feel cared for at James Wood Chevrolet Denton. Looking forward to taking care of you again in the future! Sincerely, Tom Clark AutoPark Management | 940-591-9663
Got the classic bait and switch here.
Got the classic bait and switch here. They advertised one vehicle online. I even called and confirmed they had it. Drive an hour there the same day and magically it was gone. But they had something similar but more expensive. Never shop here folks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience, John. We understand that accurate vehicle availability is important when planning a visit. At Tom Clark AutoPark Denton, we aim to provide clear information online and in our communications, and your feedback helps us review these processes. If you’d like to talk more about your visit, please feel free to reach out to us directly. Your insights are valuable as we strive to enhance our service. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Tim was great to work with.
Tim was great to work with. But the service from James Wood / the Tom Clark Auto Park is not up to standard. I just think we are a number for the last 5 or so years. Service department manager will tell you what ever just to not help you. I have rush under my NEW 2025 2500 HD. All they said was GM would not make the part if they did not think / trust it would last. I have never had rust from day one on any 15 plus trucks over the years. Very sad!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found Tim great to work with. However, our team understands your concerns about the service you received at Tom Clark AutoPark Denton. It's important to us that our customers feel valued, and we strive to maintain high standards in our service department. We encourage you to reach out to us directly so we can address your concerns further. Your satisfaction is important to us, and our team wants to ensure that your future experiences with us are positive. Thank you for bringing this to our attention. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Jarrett has taken care of our car for many years.
Jarrett has taken care of our car for many years. When the car is in for service he keeps me update on the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that Jarrett has been taking such great care of your car and keeping you updated during service at James Wood Chevrolet Denton. Your satisfaction is our priority, and we appreciate your continued trust in us. We look forward to seeing you again for your next service! Sincerely, Tom Clark AutoPark Management | 940-591-9663
Ronnie is great to work with.
Ronnie is great to work with. He always provides excellent customer service. I will buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, James, for your wonderful review! We're thrilled to hear about your positive experience with Ronnie and the excellent customer service you received at James Wood Chevrolet Denton. We look forward to assisting you with your next purchase. See you soon! Sincerely, Tom Clark AutoPark Management | 940-591-9663
Sold me a car with a faulty part, car is being serviced
Sold me a car with a faulty part, car is being serviced by them. Unknown amount of days they have to have the car but no we can’t have a loaner. Told the adjuster the techs don’t make enough hourly to test drive the vehicle to actually see the problem so warranty company will not cover it. It’s been a nightmare and will never use them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Kalli. We understand the frustration you’re feeling regarding the service on your vehicle, and we appreciate your feedback. Please reach out to us directly at Tom Clark Auto Park so we can discuss your situation in more detail. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Dee Ann was great to work with in the purchasing of our
Dee Ann was great to work with in the purchasing of our new Cadillac. Will recommend her to acquaintances and friends!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're pleased to hear you had a great experience working with Dee Ann during the purchase of your new Cadillac. Your recommendation means a lot to us at Tom Clark AutoPark Denton. We look forward to assisting you and your friends in the future. Sincerely, Tom Clark AutoPark Management | 940-591-9663
You would have got five stars, but I never received a
You would have got five stars, but I never received a report of the service that I got the system was down. I was told I would receive an email and I didn’t receive one..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your experience with Tom Clark Autopark and understand your concern regarding the service report. Please reach out to us directly so we can ensure you receive the information you need. Your satisfaction is important to us, and we’re here to help. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Samantha always takes great care of me and my vehicle.
Samantha always takes great care of me and my vehicle. She communicates often to provide updates, and always works to find viable solutions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, James! We’re happy to hear that Samantha has been taking great care of you and your vehicle. Communication and finding solutions are key parts of our service here at Tom Clark Auto Park. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Tom Clark AutoPark Management | 940-591-9663