Reviews
I have used this dealership 25 years or more and I’m
I have used this dealership 25 years or more and I’m never disappointed!! My last 4 cars were sold over the phone!! Scottie is a very nice salesman!! I have recommended him alot!! I always come back!!!❤️❤️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Carol! We truly appreciate your loyalty to James Wood Chevrolet Denton over the years. It’s wonderful to hear that you’ve had a positive experience with Scottie and that you’ve been able to purchase your last cars so conveniently. Your recommendations mean a lot to us! We look forward to serving you again in the future! ❤️ Sincerely, James Wood AutoPark Management | 940-591-9663
Easy to schedule work and it was handled professionally
Easy to schedule work and it was handled professionally and in a timely manner. No one enjoys spending their day waiting for car maintenance or repair and James Wood seems to respects that time is valuable to customers because the waiting area is pleasant and the work is done quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We at James Wood Chevrolet Denton appreciate your feedback about our scheduling and service. We're glad that you found our waiting area pleasant and our work timely. Your time is valuable, and we strive to make every visit as smooth as possible. We look forward to serving you again. Sincerely, James Wood AutoPark Management | 940-591-9663
Staff are courteous and the building is bright and clean.
Staff are courteous and the building is bright and clean. Fixed the problem the first time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your feedback about our courteous staff and the clean environment at James Wood Chevrolet Denton. It's great to hear that we were able to fix the problem on the first visit. We look forward to assisting you on your next visit. Sincerely, James Wood AutoPark Management | 940-591-9663
Rachel is always very helpful and professional.
Rachel is always very helpful and professional. We appreciate her positive attitude and keeping us informed on our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Molly! We’re thrilled to hear that Rachel provided you with excellent service and kept you informed about your vehicle. At James Wood Chevrolet Denton, we strive to maintain a positive atmosphere and help our customers every step of the way. We look forward to assisting you again! Sincerely, James Wood AutoPark Management | 940-591-9663
Disappointed they have implemented a 3% fee on credit
Disappointed they have implemented a 3% fee on credit card payments. At least they mentioned it before the service. Luckily I had enough cash on me. The service writer on the drive brushed off my commenst & the follow up text checking on my service met with a "canned" response. Next time I'll bring a company check. And don't plan on writing a check for over $750, that's the limit! Got this info from the cashier. Not sure how many people can a: pay out-of-pocket for a repair over $750 with a wad of cash or b: get a cashier's check before going to pick up their vehicle. The credit card companies have such high fees that many merchants are now doing this. Ridiculous!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Steve. We understand your concerns about the recent implementation of the credit card fee and appreciate your feedback. At James Wood Chevrolet Denton, we strive to maintain transparency with our customers regarding any changes that may affect them. We value your input regarding our service and communication standards, and we are committed to ensuring a better experience for all our customers. If you have further concerns or suggestions, please feel free to reach out to us directly. We hope to serve you better in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Have purchased 4 trucks in 6 years from this dealership
Have purchased 4 trucks in 6 years from this dealership but will give someone else a chance with next year's trade-in because I no longer trust their service department. Too many issues getting billed for services not performed and services performed improperly.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your loyalty in purchasing multiple trucks from James Wood Chevrolet Denton. We understand your concerns regarding our service department, and we would like to address them. Unfortunately, we’re unable to locate any customer information in our system based on the name associated with this review. Please reach out to us so we can better understand your experience. Your trust is important to us, and we want to ensure you receive the quality service you deserve. Sincerely, James Wood AutoPark Management | 940-591-9663
Because all it shows us is EBUYER3025
I responded to a survey link which you sent to me. How can you not know me?
No stress throughout the process thanks to Juan and Matt
No stress throughout the process thanks to Juan and Matt Taylor! Highly recommend them both.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Juan and Matt Taylor made your experience at James Wood Chevrolet Denton stress-free. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, James Wood AutoPark Management | 940-591-9663
I am 56 years old and have been through many carbine
I am 56 years old and have been through many carbine experiences. My experience with James Wood, in particular.Duane Ashford and Juan Olivares, was absolutely amazing. I will recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Stacy! We are thrilled to hear about your amazing experience with Duane and Juan at James Wood Chevrolet Denton. Your recommendation means a lot to us! We look forward to assisting you again in the future. Safe travels! Sincerely, James Wood AutoPark Management | 940-591-9663
As always Scotty and Don took great care of us and made
As always Scotty and Don took great care of us and made everything easy to purchase a new terrain for my daughter
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that Scotty and Don made the purchase of a new Terrain for your daughter such a smooth experience. At James Wood Chevrolet Denton, we strive to provide excellent service, and it's great to know we succeeded with you. We appreciate your support and look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663
Taylor scheduled a same day appointment with me because I
Taylor scheduled a same day appointment with me because I did not have the wheel lock and had a tire leak. They fixed the tire leak and gave me a wheel lock within the hour. Thank you Taylor! I always appreciate the Red carpet service we receive here!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Jonathan! We're thrilled to hear that Taylor was able to assist you promptly with your tire leak and wheel lock. At James Wood Chevrolet Denton, we strive to provide the best service possible, and it’s fantastic to know that you appreciate our red carpet service. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663