Reviews
Jose discovered that we had a maintenance plan on our
Jose discovered that we had a maintenance plan on our car, and we had no idea! He is crediting us for some future services. He is an honest person, and I will be requesting him every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Three times in the shop for the same problem in last two
Three times in the shop for the same problem in last two weeks..Car pulls to right. Supposedly an alightment problem.. Still pulling to right so probably something else.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I had no intention of buying a vehicle as I was just
I had no intention of buying a vehicle as I was just going in for a test drive. They brought one out that exactly fit what I was looking for. No pressure to buy, said let us know when you're ready. They offered a very fair price at the end. Buying process was very pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kelly, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
As always the service at Lexus is 1st rate.
As always the service at Lexus is 1st rate.. I am kept aware of what is being done. When I check in pricing is explained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
It was awesome It was great.
It was awesome It was great. Thank you. I appreciate it! It was great time thank you so so much. I felt welcomed and appreciated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Our experience at Lexus of Arlington was fantastic.
Our experience at Lexus of Arlington was fantastic. Our sales associate, Sonia Martin, and Finance Manager, Kamil, were great to work with. Made the process simple and easy. Would highly recommend purchasing from them!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Arlington. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service advisors tend to recommend services that not
Service advisors tend to recommend services that not needed. This sometimes makes you feel that the dealership is trying to recommend things that is not necessary for the car just to make money or commission.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I was very excited to bring my son to show him all the
I was very excited to bring my son to show him all the cool things you have upstairs. I was very disappointed that BOTH the massage did not work. Also the cinema was not working. With your location being fairly new, I cannot believe none 8f these things worked. When I asked the front desk & my service technician, they both said they did not know who was in charge of that. Very disappointing to say the least!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Friendly, knowledgeable people all around.
Friendly, knowledgeable people all around. Very happy with the buying experience! Would recommend dealer and salesperson, Jamie Brown. He was awesome! I will also will be taking my new car there for service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi April, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our service representative Jose Garcia was very helpful.
Our service representative Jose Garcia was very helpful. We liked his help so much that we now have our new Lexus purchased at another dealer serviced at Arlington. This time, our 2015 350 which we purchased at Arlington was serviced. Very happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Laura, we're happy you found our staff to be so supportive during your experience here at Lexus of Arlington. Please don't hesitate to reach out if there's anything additional we can do for you.