Gwinnett Chrysler Dodge Jeep Ram

Do not use Gwinnett CDJR for service for your vehicle! Their service department is very negligent. They will ignore potential issues until they can stick you with a huge repair bill. Took our GLADIATOR in for a wobble issue. They identified a steering damper that went bad. They also claimed all four tires needed to be replaced. They’ve rotated our tires 5 times and not once ever mentioned anything about uneven wear. Now, all of a sudden, 4 tires went bad in the last 2-3k miles since our last service? So I’m on the hook for about 1,500 with of tires because your mechanics failed to give us a heads up on any of the prior 5 visits? Could have been identified much earlier and had fewer tires impacted.

If you are a FEMALE, only go to this dealership for service with a male counterpart. This will ensure that they provide you with the service you need and that you are not a victim of SUPRA-COMPETITIVE PRICING! The Service Manager, John Wright, took advantage of me as a female! Even the warranty company and a few different service repair businesses I inquired with said the pricing was ridiculous for the service they quoted me. Charging me a separate diagnostic fee of $215 times three was outrageous. I have been a long-time customer for over 10 years!

The staff was incredibly professional, friendly, and knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience.

I will only review the salesperson I worked with as he was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me determine which SUV to pick that met my financial and driving needs. I left there feeling like I got the best vehicle for me at a decent price. Tia from online sales was also instrumental because she forwarded me to Wes to handle my process.

I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service. For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s a timeline of events: • June 7: I brought my car in for a check engine light (code P0302). They recommended several services, including a coolant flush, induction service, ignition coil replacement, tire balance, and power steering service, which I paid for. ($1,400) • June 28: I returned with the same check engine light (code P0302). This time, they replaced the spark plugs (~$500). Due to a system issue, they couldn’t give me a receipt and promised to email it, but I later found out my service advisor was fired shortly after this visit. • July 1: I went back again for the check engine light. After three days, I was informed that no work had been done, despite being told earlier that the car was “running fine.” I disputed the previous charge because I never received a receipt, and my new service advisor was also fired that day. • July 15: My car overheated and had to be towed to the dealership. They advised that I needed a new engine, which I agreed to, and we ordered it after a down payment on July 19 ($3,500). • July 24: Following another delay due to the service manager’s unprofessional behavior, they informed me they wouldn’t work on my car. Thankfully, Michael Haywood, the General Manager, assured me on July 25 that the repairs would be done. Despite this, my car continued to have issues; the mechanic reportedly broke parts during the repair, leading to a catalytic converter replacement. • August 21: After a final payment ($3,200), I took the car home. However, as soon as the primary driver started using it in October, it leaked oil and transmission fluid within days. When I returned on October 21 to address these new issues, they informed me I’d be responsible for the transmission repair costs. After months of back-and-forth visits, multiple repairs, and thousands of dollars spent, I’m left with a car in worse condition than when I first brought it in. This dealership’s lack of quality control, constant staff turnover, and disregard for customer concerns have made this a nightmare. I strongly urge anyone considering this location for service to look elsewhere for a more stable and reliable dealership.

I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service. For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s a timeline of events: • June 7: I brought my car in for a check engine light (code P0302). They recommended several services, including a coolant flush, induction service, ignition coil replacement, tire balance, and power steering service, which I paid for. ($1,400) • June 28: I returned with the same check engine light (code P0302). This time, they replaced the spark plugs (~$500). Due to a system issue, they couldn’t give me a receipt and promised to email it, but I later found out my service advisor was fired shortly after this visit. • July 1: I went back again for the check engine light. After three days, I was informed that no work had been done, despite being told earlier that the car was “running fine.” I disputed the previous charge because I never received a receipt, and my new service advisor was also fired that day. • July 15: My car overheated and had to be towed to the dealership. They advised that I needed a new engine, which I agreed to, and we ordered it after a down payment on July 19 ($3,500). • July 24: Following another delay due to the service manager’s unprofessional behavior, they informed me they wouldn’t work on my car. Thankfully, Michael Haywood, the General Manager, assured me on July 25 that the repairs would be done. Despite this, my car continued to have issues; the mechanic reportedly broke parts during the repair, leading to a catalytic converter replacement. • August 21: After a final payment ($3,200), I took the car home. However, as soon as the primary driver started using it in October, it leaked oil and transmission fluid within days. When I returned on October 21 to address these new issues, they informed me I’d be responsible for the transmission repair costs. After months of back-and-forth visits, multiple repairs, and thousands of dollars spent, I’m left with a car in worse condition than when I first brought it in. This dealership’s lack of quality control, constant staff turnover, and disregard for customer concerns have made this a nightmare. I strongly urge anyone considering this location for service to look elsewhere for a more stable and reliable dealership.

I returned to Gwinnett Chrysler Dodge on 8/17/24 after my initial visit in June 2024. I arrived with great confidence after a wonderful first visit. I needed an oil change and to have a belt replaced. Once again, my experience was excellent! I can’t thank Ruiz Ali, my technician, enough for facilitating my visit as well as being honest and providing expert care to my truck. In addition, John Wright, my service adviser was also exemplary! I was kept abreast on the status of my car throughout my visit. The service I received at Gwinnett Chrysler Dodge Jeep is why I travel from South Fulton to Gwinnett for all of my service needs. Keep up the good work and I will see you all soon!

I worked with Riaz Ali once again while at the dealership and he was very helpful in getting my issued resolved. He is a great asset to the dealership.

They were very helpful in getting us our new vehicle considering they are in Georgia and we are in Wisconsin!

Saturday Chris in sales very helpful in selling my car eith 30min. Was in out paperwork done. Great customer service 👏.