Gwinnett Chrysler Dodge Jeep Ram

HORRIBLE! I use this service center for my 2012 Jeep and 2014 RAM. On my Jeep it was running hot I brought it in and advised my Advisor Tiffany that it was the thermostat. The tech misdiagnosed and changed the clutch fan without even looking at the thermostat, I picked it up and it broke down on me the same day. Then after paying for a clutch fan when I didn't need one, I had to pay for the original problem the thermostat. Now 10 days ago my Ram 1500 transmission went out Power train error code and all, slipped bad into the service center. I have top of the top-of-the-line Endurance warranty. All the dealership has to do is diagnose and make the call. To get me a transmission. 10 days I can't even get anyone on the phone to leave a message for a manager Wilson twice no callback, and his voice message says will get to you at his earliest convenience. This company 3 weeks ago on my Ram had to do a service repair for the oil pump. Endurance covered it 100 percent it was only $180. I was told I needed to pay almost $500 for my part because my warranty didn't cover it 100 percent. Not true I was being overcharged but because I ASKED about the charges there was no answer and the charges disappeared. Now my Ram transmission has been slipping and on each service entry for my Ram, I've asked my advisor to have them check it out to see if it was transmission or motor mount. They never test-drove it checked it out or followed up with me about it. I decided to not drive it far so it didn't put me down out of town since I use it for business. Now 10 days later best warranty around, bad transmission, and Bad Jeep service center and Management. And I didn't have my work vehicle. I have lost wages uneccesarrily, due to lack of communication, improper diagnoses, and loss of time.

I want to thank Mr. Richard Jucks and Trace Wilson for helping me purchase the Jeep Wrangler Sahara that I wanted. I meet Mr. Jucks about six years ago, and I told him if I decide to purchase another vehicle I would come and see him. I called the dealership on Monday February 12th 2024 and told Mr. Jucks what I was looking for. I meet Mr. Jucks and he showed me several vehicle that was within my budget. I decided on a 2023 Jeep Wrangler Sahara with only 7700 miles on it. I trade in a 2010 Red Chevrolet Corvette Convertible with 46k miles on it and got a great offer for my new Jeep. I want to personally thank Mr. Jucks and Mr. Wilson for there effort in getting me the vehicle that I wanted.

Great service the staff is friendly. They make you feel comfortable and there’s no pressure to purchase anything

The customer service at this location is excellent. Nicolas and Larry went above and beyond to make sure we were satisfied!

I came in to take a look at a Jeep thats been teasing me with a facebook ad. Ive been pondering a Jeep for a while, and wanted to see this specific one in person. I had no intentions of buying, I just wanted to look. Jared greeted me outside and chatted with me about the Jeep. I ended up getting a great deal, so I ended up buying it. It was a quick, easy process. The whole crew there was outstanding. I highly recommend Jared, and this spot to get your Mopar fix.

Al was absolutely fantastic and has now become my go-to person when I plan to buy any Jeep in the future. I have bought many cars over the years, and this was one of the best experiences I’ve ever had.

I went in there and came out with exactly what I needed. A newer and larger vehicle for my Athlete children and their teammates. I think Brandon, Jose and Nicholas make a great team! I will return for any of my vehicle purchases in Georgia.

They’ve been asking if I wanted an appraisal for a while but I kept saying no. Today I was told about the end of year incentives…combined with my appraisal they paid my car off and got me into a new one with the same car note! Jared was awesome from beginning to end.

Curtis awesome person just have the Trx Nice work I recommended him got it under control

This was absolutely hands down the best buying experience I have ever had. my salesman Fred was everything a salesman should be. would highly recommend him. he sold me exactly what I asked for got it taken care of before I got there I walked in and out the door and into my truck in a hour and a half. This dealership has my business from here on out…