Gwinnett Chrysler Dodge Jeep Ram

Estamos muy agradecidos mi esposa y yo por el día de ayer, luego de la compra del Jeep Compass 2023. José del VIP Exchange fue de gran ayuda,así como a Wesley Murdock, los cuales en todo momento fueron muy amables, transparentes y profesionales en todo el proceso de compra de nuestro vehículo.Muchas gracias.

Worst dealership ever. Takes forever to fix your vehicle and you lose so much money worrying about rentals while they take 8 weeks to find a problem!

Recently bought an electric jeep sahara from GCDJR and our sales agent, Jared, went above and beyond. We live in South Carolina and he went out of his way to send videos of the vehicle prior to us making our final decision, and he was very prompt in responding to the many questions we had. I highly recommend Jared at GCDJR.

ali Riaz is a great thorough and patient memechanic. I always feel safe and glad when he is at work when i bring my car in for service. He takes the time to eplain to me when i have questions. He is also always happy and smiling. I am happy I have someone I can trust. thanks mr. Ali

Horrible customer service. Terrible deal. Salesperson was very rude. Go somewhere else. I only bought the Jeep because my daughter liked the car. Run quickly from this place.

Read our review....never again! The service department and more specifically Austin the service manager were horriable, dishonest,failed to communicate, etc.We took the car in 2 months ago and just got it back last week. We took it in because it was overheating and wanted to have it looked at. We were told it was an engine issue based on other cars they had seen like this not because they had yet to look at our car. They also told us it would take to many labor hours to break the engine down to see if the warranty would cover it, but that they just knew it was the engine. When we asked for them to break it down because we had purchased the warranty they again told us more than likely it wouldn't be covered and it would take to many hours to do such. My husband had a friend who is a professional mechanic come ask some questions regarding tests they had done and it was told to.us they had not done those tests and and so we took it off the lot to have a friend do the tests that the dealership said it hasn't and wouldn't do. We eneded up returning the jeep back to the service department to get the service done by the warrenty after our friend said he didn't believe it was the engine but if we wanted the warrenty to cover it to take it back. We paid the $1200 to have the engine broke down like it was asked the first time. We then received several calls from sales men asking us to call the bank to have the jeep repossessed and take a hit on our credit buy they would go ahead and approve a new loan for us to purchase a new vehicle. All of this before we even knew what had happened to the car. In the mean time we were told by Austin it would be 2 days and we would know what what going on with the car. A week and half later they still had not broken it down and when they finally did they called and said it was NOT the engine. Austin accused my husband of taking it off the lot and not trusting the professionals to do their job, but here the professionls are telling us it is without a doubt the engine and it would take to long to repair but then call reporting it is in fact NOT the engine and instead a water leak and needs a radiator flush. They will call in the morning and let us know when to pick the car up. The next day we get a call saying when they turned it on all the dash lights lit up. and asked if that was happening when we dropped the car off? The short answer was no and we were told we would then have to wait on warrenty to approve it. A week later we were told it was approved and they would have it back shortly. We ended up getting the car back 5 days before we left the state needing the car. Never once was a rental car offered. We eneded up asking for one ourselves a week before we got the car back. I ended up calling and speaking to Roosevelt Adams, the GM, of the company and he was quick to side with his service manager telling me he is not sure what run around I was getting. He never did call again to see if the problem was resolved. The saving grace of this company was the kind lady who helped with the rental and the customer service tech in the service department. Never have we had more incompetentance, laziness, dishonesty, or lack of people who were able to do their jobs correctly. The only reason we had the job done there is because of the warrenty. A warrenty they sold us. We will never buy a car with them again, and frankly Austin should not have the position he has.

Great customer service by Riaz an Ali on Jeep Commander. They installed my wiper blades quickly. This dealer always has the parts and service that is required to maintain my Commander

Dropped by without appt on Saturday morning. Service Advisor Cory McDaniel worked with me to get an issue resolved. Was going to need to come back and leave car to get work done then he said wait he would speak to mechanic. Riaz Ali looked at car codes and advised what he thought we should do. They were going to offer to drive me home while they work on car. Then I said could stay a few hours. They were so cool to say they would fit me in today as it was busy. Riaz showed me my issue with my car so I could understand what he was going to do. Very nice of him to do that especially for women. He was great to work with as was Cory. Both nice and professional and went above and beyond to get my car done in one day was there for 3 or 4 hours. Nice waiting room and friendly staff. I even had time to take a test drive in a Jeep Wrangler. Very smooth ride. Maybe some day will purchase one. But love my Chrysler 300S. Kudos to this dealership and to Razi and Cory.

Five star? you mean 1 star or less. if you buy a car there and take it back for service you better have a watch full of time and a pocket full of money. The service manager austin kenner likes to call you up and tell you how your problem is not covered on the lifetime warranty and you will have to pay a huge fee. I guess its their way of making sure you will never come back to buy another one. Buyer beware.

Anita was so helpful and responsive in finding a compact suv that best suited my needs and was within my budget. Brandon made sure the transaction went along smoothly and arranged to have my vehicle transferred from another location in the same day which was quite a pleasant surprise. They’re an awesome sales duo all around and I’m happy with my purchase and the service I received.