Reviews
This was the easiest experience I have ever had
This was the easiest experience I have ever had purchasing a vehicle at a dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Waco is my home dealership.
Autonation Waco is my home dealership. I have purchased 4 vehicles from them and each time it was seamless. Not to mention the service departments commitment attention to detail, after service video, n delivery with courteousness.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer Service needs great improvements.
Customer Service needs great improvements. In the front office and in service, the lack of communication with customer is none. i bought my truck it has been in the shop more than i have had it. it is in the shop now, they can not figure out how to fix it, so now after it being in there 6 times, they decided to send it over to Dodge, they have had it now 8 days, and one has bothered to give me a call with any updates. they never answer the phones or return any calls. i have talked with the manager at this location, about the lack of customer concern and they still show no concern, it takes 5 seconds to call the customer with an update. I have several numbers to call but no one ever answer, so what good is it to have phone service; people are friendly, but not helpful at all
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Once again after they have my truck for another eight days I get it back and they’ve done nothing they have fixed nothing it’s still doing the same exact thing it was. They said they sent it over to the Dodge house and Dodge could not find anything wrong with it, that is xx. I’m gonna take it to Dodge and I’m gonna have them check it out and I’m gonna send Autonation the bill because it’s their responsibility and they should’ve fixed it. Their service techs have no idea what they are doing. Worst service I have ever experienced
Rodney in service is fantastic to work with.
Rodney in service is fantastic to work with. He addressed my concerns and got me right in to work on diagnosing the issue.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
what happen to service consultants coming out to meet
what happen to service consultants coming out to meet customers on drive? now it seems one must go inside to ask for service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Joe, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 242-0679. We hope to hear from you.
called phone number listed and was connected to a "phone tree" with several recoded messages directing me to respond to different questions. So much for a personal message. When directed to call a General Manager I would expect to have that phone number. It appears that the GM has many activities pressing him/her requiring their time, so do I and I would rather not spend in working my was through a phone tree. If you wish to speak to me you have my number.
Auto Nation Chevrolet in Waco is a great place to
Auto Nation Chevrolet in Waco is a great place to purchase your new vehicle. The staff there is very friendly and they go the extra mile to help you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ray, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I've always had a great experience with Rodney he's
I've always had a great experience with Rodney he's always answered all my questions & assured me that my concerns would be handled in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service, attention and professionalism
Buying a car is always so tedious...My experience at AutoNation was welcoming and not boring at all. Fast and without so many complications.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alfredo, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!
We had the pleasure of working with Deanna Campbell who
We had the pleasure of working with Deanna Campbell who assisted us in purchasing a beautiful Colorado. She was very attentive and took great care of us. Luis Gutierrez also made the process of buying a car very painless. Brandi West the parts consultant was very helpful and happy to do her job and assist us. We will definitely use AutoNation Waco in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Autonation Chevrolet Waco. We appreciate your recommendation of Autonation Chevrolet Waco and we hope to be of service again in the future.
AutoNation of Waco went above and beyond on the sale of
AutoNation of Waco went above and beyond on the sale of my Chevy Trax. Billy Martin was awesome to deal with he was upfront and personable. I will use them again for my new car needs in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.