Mac Haik Ford

Found a truck online for a good price at this Mac Haik dealership. Drove 5 hours to get there. Drove it, loved it. Got numbers with add-ons $2k more than advertised, and offered a lowball for our trade in. Disappointed and left. Three days later the salesman, Sebastian, reached back out asking if we'd found a truck. Told him no, still looking. Conversations/negotiations continue. Evening 4th day after we'd gone home, Sebastian, offers the truck at the internet price plus TTL. No trade in. Morning 5th day, puts it in writing, screen shot the offer and sends it to us. He says if that is acceptable, we don't have to sign, just reply back our acceptance in the email. We did. We have a deal. We make arrangements to send the down payment, finance docs, and time to pick up the truck. That afternoon we receive an email from Sebastian that the truck had been sold 4 days earlier, and the deal was off. WHAT? FOUR DAYS EARLIER? Shocked and disappointed is an understatement. Nothing to be done. We moved on. The next evening, feeling like something was "off," we went back online to their dealership. To our surprise we found that very truck reposted for sale at this dealership for $6k more than the original post that we responded to. We did a screen shot to preserve what we were seeing. Same VIN, same mileage. It was the truck. Called the sales manager, Kyle Sample, the next day asking for an explanation. He told us we had an opportunity to buy the truck the first time we were there, and missed out, and are now just complaining because of our own regret. Kyle completely ignored it was his sales person that reached back out to us, negotiated and sealed the deal. I asked if he could explain how it was possible to negotiate a deal to sell a vehicle that had, supposedly, been sold 4 days earlier. He said "he couldn't speak to that." He denied that truck was ever reposted. I offered to send him the screen shots, texts and emails. He refused, and told me he didn't need our business and hung up on me. The level of deceit we experienced, we really had no idea was out there. These guys are the ones who give car dealers their notoriously bad reputations.

My experience was seamless and Amir was great in assisting me with my car selection!

Great place friendly people. They did not try to put a bunch of added charges on the bill.

DO NOT GET YOUR VEHICLE SERVICED HERE! THEY ARE WORSE THAN THE STEREOTYPE OF THE xxxxxxxx MECHANICS YOU SEE IN MOVIES! Nothing but lies and unethical practices. I took my truck in to have an electrical problem looked at because my computer was generating a code that there was an issue with the panel cluster.. I had the codes printed and ready to turn in when I arrived, as I had already checked fuses/relays etc myself. Was told there would be a $179 diagnostic fee. Ended up paying $1K JUST FOR DIAGNOSTICS which determined that the issues was THE INSTRUMENT PANEL LIKE I TOLD THEN WHEN I DROPPED IT OFF. The sales guy told me 2 business days to fix then disappeared for over two weeks! After calling and calling and calling, he finally calls me back to let me know I should be “next in line” after OVER A WEEK. It took them another week and a half to repair it, so between overnight fees and the ridiculous diagnostic fees I spent $1900 dollars for them to fix what I told them to fix 3 weeks earlier. These guys are a total scam. My sales guy was rude and unprofessional; the general attitude at Max Haik seems to look down on us lowly citizens.

Excellent service throughout. From initial contact to finding exact truck I wanted was only a couple of days. Business side of the purchase was smooth and effortless. Service department is always Amazing

Great prices great customer service I will be buying all my cars from dealership great dealer

Great experience working with this dealership. I have worked with other dealerships in Houston in the past, but this one was the best. Sales was very responsive, price was fair and finance was very helpful and made my buying experience pleasurable.

Friendly, efficient, got me a great interest rate. Car of my dreams was sitting on the lot! Took a test drive. Signed papers out with my keys in 2 hours.

It was a very good experience working with Mac Haik ford. Sales team and finance was very professional. I was in and out with in an hour or so.

Chris McKinney and Adolfo have taken care of us for years! We love Mac Haik Ford and will continue to go back!