Reviews
I am satisy with the work and service provided by Hugh...
I am satisy with the work and service provided by Hugh McGuire.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward your service advisor, Hugh McGuire. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
The Collision Dept. did an outstanding repair job on my...
The Collision Dept. did an outstanding repair job on my car and I would recommend the dept. to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star rating and kind words toward our Collision Center. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Service review
Superlative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John-Thanks for your 5 star rating. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
New Mercedes 2021
Paul Tchong is an amazing got sales associate. We are happy we went with Arlington Mercedes Benz.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susanne-Thanks for your 5 star review and kind words toward your sales consultant, Paul Tchong. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
SERVICE REPAIR AT MERCEDES BENZ OF ARLINGTON
I had to get a Service B completed and I asked them to check some other items. There was several other items that required repairing/ replacing, and the Service team took care of everything. Very efficient and professional. Took time to explain every detail. Wasn't out trying to sell you things that was not required.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Arrington-Thanks for your 5 star rating and kind words toward our Service Department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
The service team and my service advisor were very...
The service team and my service advisor were very professional and really cared. Did not let me waste my money for things that didn’t need to be done. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our Service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Mr. Garrett worked with me to get a Benz with all the...
Mr. Garrett worked with me to get a Benz with all the features I wanted. My purchase was not in the local inventory but came directly from Germany. Mr. Garrett monitored the shipping progress and kept me informed of the delivery. He provided outstanding customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star review and kind words toward your sales consultant, Clayton Garrett. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Best service department I have dealt with. As always,...
Best service department I have dealt with. As always, effective, efficient, courteous, and timely. They are top notch and the best folks to deal with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star review and kind words toward our Service Department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
S-class owner
Your decision to continue valet service was brilliant. That service does more to install the a favorable association with the Mercedes experience than anything I remember prior to it's implementation. Bravo! Please make it your regular policy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tony- Thanks for your 5 star review and kind words toward our dealership regarding our Valet Service. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
i don't know what you mean by "title"
this is the 5th new car we have bought from Paul Tchong and we would rate him a "10" as a professional and expert on our needs. He is very easy to work with--knows me and my wife(the real car buyer) and we trust every word he says. So we are very pleased. Our service person is Derrick and we think he is a "10" as well--we are very satisfied customers--jim
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mr. Clifton- Thanks for your 5 star review and kind words toward your sales consultant Paul Tchong as well as your service advisor Derek Humelsine. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553