Reviews
M-B of Arlington the service you provided was great as...
M-B of Arlington the service you provided was great as always, very courteous and professional. Kept me informed about the status and the cost plus my car was clean inside and out. Keep up the good work
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
MB ARLINGTON buying experience w/ Clayton Garrett
Excellent customer service, enjoyed the experience. Worked with Clayton Garrett Of Mercedes Benz of Arlington, Virginia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Craig- Thanks for your 5 star review and kind words toward your sales consultant Clayton Garrett. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Prompt, efficient service. Everything was checked that I...
Prompt, efficient service. Everything was checked that I asked to be looked at. The waiting area was comfortable, spacious and clean. I will definitely be back for all my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Always top notch service.
Awesome service every time. The staff keeps me up to date on my yearly services and theyre customer service is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joy- Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
MB of Arlington has been my dealership of choice since...
MB of Arlington has been my dealership of choice since before, when it was named American Service Center. I've had the same Service Advisor for the past 20 years, and when I walk through the showroom, I recognize many of the names on they obviously treat their people as well as they treat customers. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Fred- Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
The service they provide is very courteous and...
The service they provide is very courteous and professional. They treat me as if they appreciate my business. There was no question too difficult to answer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Purchase
This is my second purchase and theyre still providing great customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Mercedes recall
Just a minor problem. When I called about the airbag recall on Monday, I was told by the receptionist that it has to be ordered. Fine. I called again on Thursday and was told that the airbag is in so I can drop my car off. When I dropped it off on Sunday, the advisor called me to let me know that the airbag has not come in yet. I waited 3-4 days before the airbag arrived so someone needs to communicate better. If I would have known about this I would get a loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Corey- Thanks for your 5 star review. We do apologize for the inconvenience regarding your airbag recall. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Class operation.
Have been going here for 13 years. My longtime service advisor left after many years. He was super. My new person is super too. New person though has less time to spend with customer because everything is automated. Good for speed. Not as nice for relationship building. Maybe will be better post-COVID.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your 5 star review and we do appreciate your feedback. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
I had an outstanding experience.As a woman, that is not...
I had an outstanding experience. As a woman, that is not always been the case in car dealerships but this dealership is an exception and I would recommend it to anyone looking for Mercedes-Benz. I chose to order my car and worked with Marcus and Ralph. Both made me feel very special and cared about. I received regular emails letting me know the status of my car and when I arrived it was perfect. The friendliness I experienced done ordering the car continued on the day of delivery. Mike handled the paperwork for the transaction and made sure I understood everything and it was a very efficient and quick process. Jeff was fantastic and knows the car very well and how to explain all the options and Paul was extremely helpful three days later when a special order accessory that I had selected came in. He installed it very quickly when i came back. I can’t say enough about this dealership and I would encourage anyone reading this to do business with this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star review and kind words toward our dealership including our GM, Ralph Mastantuono, Sales Manager, Marcus Mignogna, Sales Consultant, Paul Tchong and our Product concierge, Jeff Deavers. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553