Reviews
I got what I want exactly, the staff were very helpful,...
I got what I want exactly, the staff were very helpful, nice and professional , I am so happy that I choose the dealer in Arlington .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Mr. Alcindor Jacqueline Rosier
The visit was very pleasant. The service was done and completed ahead of schedule. The service advisor was very helpful and attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your 5 star review and kind words toward our service department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Everything about MB Arlington is what is expected of a...
Everything about MB Arlington is what is expected of a Mercedes-Benz dealership. Geoff Smith, our service advisor, and the rest of the Service Department are first-class. We recommend MB Arlington to anyone looking for a quality-first dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our dealership as well as your service advisor Geoff Smith. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Regular service
My service advisor is Brent Crow. He is always super-helpful, very polite and respectful. He is always happy to answer any questions, and makes an effort to not only meet, but to exceed customer's expectations. I would be happy to recommend his services to my friends and colleagues. My only problem was that the customer service area was a little crowded at the time of my visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ms. Duckworth-Thanks for your 5 star review and kind words toward your service advisor Brent Crow. We appreciate your feedback regarding our service lounge and will let our service management know. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
New E350 Purchase
Outstanding service! We always look for Shelton; our favorite sales representative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mr. and Mrs. Fields-Thanks for your 5 star review and kind words toward your sales consultant, Shelton Debreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Mr. Rodolfo G. Granados
I have always been very satisfied with the service at American Service Center, specially with my Service Adviser, Garry Burk. I will give him a rating of 5 out of 5, or 10 out of 10.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rodolfo-Thanks for your 5 star review and kind words toward your service advisor Garry Burk. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Recent recall service
A loaner vehicle was provided to avoid a potentially long wait, but the service was performed in no time and I returned later in the day for a freshly updated and washed vehicle ... Always love the coffee options. But there were no breakfast snacks available.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jim-Thanks for your 5 star review and kind words toward our dealership. We hope to have the snacks back when the pandemic is over. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
My experience overall was great! Everyone was very...
My experience overall was great! Everyone was very helpful and patient during the process. I would definitely return to this dealership in the future and recommend it to others
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Garry Burk provided me with excellent service. My car...
Garry Burk provided me with excellent service. My car was serviced in the requested time. I am always very happy with Mr. Burk. I highly recommend Mercedes Benz of Arlington.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mr. Schaaf -Thanks for your 5 star review and kind words toward our dealership as well as your service advisor Garry Burk. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Retired
Everyone was so helpful and kind. Very knowledgeable would go back again. . Would recommend to others safe and clean facility salesman TJ was very informative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chisley -Thanks for your 5 star review and kind words toward our dealership as well as your sales consultant, JT Tillery. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553