Reviews
worst experience
Worst experience ever , I ordered a G63 from them on Nov 2nd 2020 which is a paid 30k over the msrp to get it and the car just arrived yesterday to the dealership, I went today to pick it up when I arrived they told me the car had an accident yesterday when they were doing the pre inspection test drive so the manager (Mark Zetlin) hes so rude and unprofessional offered to fix the car which was a full rear bumper replacement and the rear gate have to be replaced and painted as well and it’s going to take another month to get it done, so I told the manager Mark Zetlin at least to reduce the 30k to 10k since the car had an accident now he didn’t agree and said he will fix it and sell it, so guys be careful the vin number for the car W1NYC7HJ0MX387753 black matte with red interior.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Mr. Ali - We do apologize for your experience at our dealership. Your G 63 AMG was delayed due to certain parts being limited to all manufacturers. This is why inventory is so low. Regarding the accident on the vehicle, that was out of our control as our pre-delivery inspector was driving around the building and a driver not affiliated with our dealership was not paying attention rammed into the rear of the G 63 AMG. This is such an anomaly and unfortunate incident. Our General Manager, Ralph Mastantuono would like to discuss your concerns at your convenience. Ralph may be reached at 703.525.2100. Once again, we do apologize for any inconvenience. Brian Ackman Business Development Center, Manager (703) 284.2553
Appreciate the new features to be able to see through my...
Appreciate the new features to be able to see through my phone the results of my service visit and explanations for any recommended actions. Also like the ability to make the payment through my phone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and we are glad you are enjoying the new features. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Best Car Buying Experience Ever!!
Mr. Shelton and Mr. Antonio is the best! Mr Shelton made my dreams come true and was very professional. Mr Antonio made signing papers enjoyable and easy. I thank them both for their time, professionalism, understanding and patience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tija- Thanks for your 5 star review and kind words toward your Sales Consultant, Shelton Debraux as well as our Finance Manager, Antonio Cornacchia. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Excellent Service
The sales representative and financial closer both provided excellent help and was courteous.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dr. Jones- Thanks for your 5 star review and kind words toward our Sales Department as well as our Finance Department. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
I have been coming to this dealership for years now. They...
I have been coming to this dealership for years now. They always do a good job and are customer service focused. I always feel comfortable coming to them concerning my service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
I am giving Jerome Tillery a 5 star rating for hanging in...
I am giving Jerome Tillery a 5 star rating for hanging in there with us as we tried to close the deal. I also give Antonio Cornacchia a Five for making the financing simple. Both are pleasant and reflect well on the dealership, we really enjoyed working with both. I can't say the same for the CPO manager, it seems that he wouldn't budge on his number and my son ultimately had to visit with the GM, Mr. Mastantuono to close the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi RJ- Thanks for your 5 star review and kind words toward your sales consultant Jerome Tillery and our Finance Manager Antonio Cornacchia. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Great Service by sales rep
Our sales person, Frank Namin, was exceptionally knowledgeable and helpful in getting us the car best suited to our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mr. Langbaum- Thanks for your 5 star review and kind words toward our Sales Consultant, Frank Namin. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Mercedes-Benz of Arlington Customer Service
Outstanding personalized customer service and attention to my needs by my service team leader Dan Moreau. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mr. Beach- Thanks for your 5 star review and kind words toward our service advisor Dan Moreau. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Have used this dealership for years for both purchases...
Have used this dealership for years for both purchases and for service. I would recommend them 100% for service especially. But if you have a special order vehicle they do a great service and delivery for that as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your 5 star review and kind words toward our dealership. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you continue to receive the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553
Joe Popperwell did an excellent job of helping me get...
Joe Popperwell did an excellent job of helping me get into my new Mercedes. He knows his stuff and works very hard at meeting customers’ needs. I will be back. Thanks Joe!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mr. Racic-Thanks for your 5 star review and kind words toward your Sales Consultant, Joe Popperwell. At Mercedes-Benz of Arlington we always take care of our customers first and I'm glad to hear that you received the exceptional service that you deserve. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553