Reviews
Buying service
Excellent selling services!! I?ll recommended this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Karen! Thanks for the recommendation, and have an amazing day!
Service A
Quick service with loaner car. Chris P always very attentive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for your kind review; we are happy to pass along your comments to Chris at Mercedes-Benz of Houston Greenway! Drive safe, and we'll see you on the road.
Excellent Experience
A great experience buying my C 300 at Mercedes Benz of Greenway. Sales rep Doug Ankenman never kept us waiting , answered all our questions and made us at ease throughout the car buying process. Prices are great , service is great and the people go the extra mile for their customers. I?ll be there again next time I buy a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Anthony, it means so much to us that you chose our dealership! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Houston Greenway!
Outstanding car service to my MB sedan.
Jerry Jow has been helping me since 2003, when I got my first MB sedan. He is GREAT!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Javier, we are pleased to hear you enjoy working with Jerry! Thank you so much for being one of our valued guests and we look forward to your next visit!
AMG Oblivious
Brought my C63 AMG in for service. The service rep tried to convince me that my vehicle was 4matic rather than RWD and informed me that they could not/would not align the wheels to minimize the inner tread wear issue prevalent with this model. They deflated all the tires to 7 psi below mfg recommended pressure (all were fine when I dropped it off). Spent $1200 here and then subsequently spent an additional $700 elsewhere to fix the things they messed up or refused to correct. On the upside, they did fill up the coolant reservoir properly and managed to vacuum the interior without damaging anything. And after voicing my displeasure, they did give me half-off the bad alignment...gee thanks. They are clearly unfamiliar with the AMG line of vehicles and how to maintain them. If you're looking for a high level of expertise, look elsewhere. Probably fine for your 16-yr-old's A220.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ben, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
A-one
Moe and everyone I came in contact with gave excellent customer service .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Demetrius, thank you for your positive review. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Car Service
Every visit I have had there, the staff is always very professional and polite. I would not change my service location for nothing, I love it!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tina, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Outstanding service from MB of Greenway Plaza
Was looking to turn in my lease for a new E450 Coupe, and had an outstanding experience with MB of Greenway Plaza (Houston, TX). This is my second vehicle from them (initial lease was through them as well), and they took even better care of us this time than last. Worked with Rokan (Internet Sales Manager) again this time, and was extremely happy with his approach (no pressure, just aimed to please). Got a great deal, and the car was delivered from another AutoNation dealer within one business day. Overall a great experience once again. Thanks Rokan and MB of Greenway Plaza!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy to provide such great service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Exceptional service!
Ray is a knowledgeable service advisor and has always shown professionalism. He goes out of his way to make sure the vehicle gets the service it needs and always on top of communication. I would highly recommend him to anyone that wants exceptional service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the warm recommendation of Ray and the team here at Mercedes-Benz of Houston Greenway. We're happy you found our Ray to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
G550 service repair
Mike Walsh, my maintenance advisor, was as always very helpful and kept me informed on the progress of the repairs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found Mike to be so helpful during your experience! Please let us know if there is anything else we can do for you; we are more than happy to help!