Reviews
My service advisor was Marlon Romero.
My service advisor was Marlon Romero. He was nice and professional. I had an oil change and replacement of filter. Everything was great until I got home and noticed that they threw out my sticker on the windshield from Costco tires. I had two maintenance stickers placed on the windshield. One was for oil change from the previous time at Toyota and another was for the rotation maintenance from Costco. If they had just replaced the oil change sticker from Toyota and left the Costco then it wouldn?t be a problem. The Costco sticker literally mention and says ?schedule your next TIRE service?? so it?s for my tire service mileage reminder and nothing relating to the oil change service done at Lexus. Since the person who performed my oil service threw out my Costco sticker, I don?t know when my next mileage for tire rotation will be. It will be a HASSLE for me to call Costco service to find out the information when this should not have been a problem the beginning if they didn?t touch it.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. I apologize that our technician removed the tire rotation reminder sticker in your vehicle. We attempted to contact you to attempt to assist. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director
Excellent service by Josh and amazing waiting lounge with
Excellent service by Josh and amazing waiting lounge with varity choices of drink and snack for kids as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Josh done the job in professional and carefully checked and took picture before starting as procedure and closely communicated ưith customer to follow up the issues as needed. Thanks and good job to be done Josh.
Steven is an outstanding service advisor.
Steven is an outstanding service advisor. He explained the entire process well and what was needed along with accurate time estimates. He was both patient and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Damon, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.
We have bought all our Lexus’ at Sterling McCall Lexus of
We have bought all our Lexus’ at Sterling McCall Lexus of Southwest Houston. The sales staff has always been excellent and the service staff is great. Marlon has been our service advisor for both of our cars for years and we have always has fantastic service.He is knowledgeable and always helpful and pleasant. It says a lot about his company that staff stays for years
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Cathyj, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus Southwest Houston!
Derrick was professional and courteous, he kept me inform
Derrick was professional and courteous, he kept me inform of the status of my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
It was good and clear knowledge on how things works.
It was good and clear knowledge on how things works. Thanks to Mr. Fardin for all the awareness and support to make it a easy and quick closeout
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kerry, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Today?
Today?s service was exceptional!! I really appreciate Jon?s (Service Advisor) professionalism and dedication to making service I receive the highest level of service. Thanks a million! Rodney Jackson, Bellaire TX
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tina, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
It really good smooth.
It really good smooth. I gave it to oil change then went inside and did my work online. Free coffee free snacks quite room they organized everything. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Zafar, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My service provider was great,clear in communication and
My service provider was great,clear in communication and nice he got me in and out just as promised
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
We have brought 4 Lexus vehicles from the former Sterling
We have brought 4 Lexus vehicles from the former Sterling McCall and never had a CB problem with sales or service personnel.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!