Reviews
The store in the staff at Lexus Southwest Houston are
The store in the staff at Lexus Southwest Houston are always amazing friendly. I never have to ask for anything twice. I have never had to wonder where my car is in service. I get updates on it and I don’t have to chase anyone down.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Good customer service but the wait time for just tyre
Good customer service but the wait time for just tyre rotation and washer fluid refill was 2 hours. That’s insane.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the longer wait time and will do our best to improve our efficiency. We appreciate your business and hope to provide you with a better experience in the future.
Laura did a great job and helped facilitate a smooth
Laura did a great job and helped facilitate a smooth transaction while I was out of town. This dealership is the best I have worked with and will be my first choice when I?m ready to buy again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Philip, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always a pleasure to come in to the service dept at
Always a pleasure to come in to the service dept at Sterling McCall Lexus. The advisors are knowledgeable and explain in detail to answer questions that I might have.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Marlon did a great job, and I give him the highest
Marlon did a great job, and I give him the highest rating. And, I don’t like these minimum word requirements.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Marlon to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Sterling Mccall's service department takes great care of
Sterling Mccall's service department takes great care of my Lexus. They are top notch and my service advisor, Jon is knowledgeable and super helpful.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service technician that assisted me was very
The service technician that assisted me was very professional, friendly, and polite. I have absolutely nothing negative to say about him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Dorothy, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.
Laura did a great job and helped facilitate a smooth
Laura did a great job and helped facilitate a smooth transaction while I was out of town. This dealership is the best I have worked with and will be my first choice when I’m ready to buy again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston.If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The salesman was professional; they tried to steal my
The salesman was professional; they tried to steal my trade in- final offer was 50% higher than their starting bid They did not realize I had done my homework I spent 3 hours executing this transaction on a car which was an order Very inefficient and a waste of time Final sin? They tried to peddle all kinds of extras. They sell you the car on reliability; then they try to sell you extras based on fear of breakdowns Not nice
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your comments. I apologize that the sales process was not as smooth as it should have been. I am pleased that we were ultimately able to reach an agreement on your trade in value and earn your business. Also, while we do offer additional warranty and maintenance coverages, all product offerings are optional. Please contact me at 713-995-2410 if I can assist with anything in the future. Mylinh Salazar General Sales Manager
Kevin, my advisor, was awesome.
Kevin, my advisor, was awesome. He did a great job on my vehicle and had it back as soon as he could. Great Job Kevin.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Curtis, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.