Reviews
The salesman was professional; they tried to steal my
The salesman was professional; they tried to steal my trade in- final offer was 50% higher than their starting bid They did not realize I had done my homework I spent 3 hours executing this transaction on a car which was an order Very inefficient and a waste of time Final sin? They tried to peddle all kinds of extras. They sell you the car on reliability; then they try to sell you extras based on fear of breakdowns Not nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your comments. I apologize that the sales process was not as smooth as it should have been. I am pleased that we were ultimately able to reach an agreement on your trade in value and earn your business. Also, while we do offer additional warranty and maintenance coverages, all product offerings are optional. Please contact me at 713-995-2410 if I can assist with anything in the future. Mylinh Salazar General Sales Manager
Very courteous, kept me informed and updated on the
Very courteous, kept me informed and updated on the progress of my vehicle. Plus also informed me when my vehicle was ready
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Kevin, my advisor, was awesome.
Kevin, my advisor, was awesome. He did a great job on my vehicle and had it back as soon as he could. Great Job Kevin.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Curtis, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Everything is great, but loaners need to be more
Everything is great, but loaners need to be more available to accommodate schedules, not just based on the service you choose! The representative I worked with was amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback! We understand the importance of convenient loaner availability and will work to make this option more accessible for our customers. We are pleased to hear that our representative provided amazing service and hope to continue exceeding your expectations.
Great service, always wonderful and helpful staff!
Great service, always wonderful and helpful staff! Always drive out of there very satisfied with their work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jenn, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service provided my Kevin Bayer is always amazing.
Service provided my Kevin Bayer is always amazing. Keep up the customer service Lexus Southwest
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Kevin to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Stevie is truly the best!
Stevie is truly the best! Every time I take my Lexus to the dealership, he goes above and beyond to assist me. His professionalism, excellent customer service, and willingness to help make every visit smooth and stress-free. I always feel confident and well taken care of because of Stevie’s dedication. Thank you, Stevie, for consistently providing exceptional service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Jose Gutierrez is an awesome service advisor!
Jose Gutierrez is an awesome service advisor! His attention to detail, quick response, knowledgeable recommendations, friendly personality and willingness to go above and beyond is unparalleled! Jose is a true asset to the dealership service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Jose to be so supportive during your experience here at Lexus Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!
Area is very clean and Stevie is very professional and
Area is very clean and Stevie is very professional and explained about the work done on this. He did a good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Vijay, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
A relatively sudden multi system failure of my 2013 460 L
A relatively sudden multi system failure of my 2013 460 L lead to a several week repair process complete with waiting on parts. The dealership including Mira and Rodriguez were very helpful in providing updates and estimates throughout the process as well as providing the loaner car test drive LS 500
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maj, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.