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Lexus of Southwest Houston

(4,112 reviews)
Visit Lexus of Southwest Houston
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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The repairs to the faulty servo motors on the air

The repairs to the faulty servo motors on the air conditioning system were repaired very quickly and the loaner vehicle was very much appreciated. I have both of my Lexus vehicles serviced at Sterling McCall, their service department is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We got a new CarPlay installed on our RC350, 2017 model.

We got a new CarPlay installed on our RC350, 2017 model. It is awesome and works great. David Cortez showed my wife and me all the applications in detail and made all necessary programming we required. Great customer service and thanks for the loaner car also. Keep it up. George and Tessy, Missouri City.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Great!

Great! I do not like to offer reviews that have a minimum number of words required to submit said review. This is why I normally do not write reviews!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with us! Your feedback means a lot to our team and we truly appreciate your support. We are committed to providing excellent service and products for our customers. Thank you for choosing us and we hope to see you again soon!

My service advisor, Kevin M, was absolutely amazing!

My service advisor, Kevin M, was absolutely amazing! I highly recommend the service department — my Lexus was well taken care of, and Kevin kept me informed every step of the way to help me make the best maintenance decisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Hunter is great and makes sure that we get everything

Hunter is great and makes sure that we get everything that we need. Kevin is great when Hunter is not available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Brenda, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Always reliable, anticipates needs, very knowledgeable,

Always reliable, anticipates needs, very knowledgeable, efficient, and without hassles or annoyances in the car purchase process or services. High ease-of-business. We purchased 3 different vehicles in the past decade, and every experience was positive and convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I always appreciate the exceptional, professional and

I always appreciate the exceptional, professional and honest service provided. This is only place I choose to service my vehicle. Thanks for keeping my vehicle running well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cynthia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

all great, they used to have breakfast service on

all great, they used to have breakfast service on Saturdays...it was a great deal...either way, service and quality still top notch as far as i can tell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Roger, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Advisor Jeff Peel was very helpful and very thorough with

Advisor Jeff Peel was very helpful and very thorough with his job. I would recommend my friends to see Jeff Peel to get their car serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Thomas, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

Steven Silva was great.

Steven Silva was great. Always find him to work on my cars. He takes care of cars in detail. I bring all my lexus here for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!