Reviews
Marlon always goes above and beyond.
Marlon always goes above and beyond. His customer service is exceptional, and his attention to detail is excellent. He’s my go-to person every time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Diana, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Advisor Mr.
Advisor Mr. Peel was informative and knowledgeable as a professional. He made sure any concerns i had was answered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
My first service appointment I couldn’t believe the high
My first service appointment I couldn’t believe the high level of service Not just one person but everyone! Everyone was over the top friendly and helpful I thought perhaps I was in an alternate universe !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing .
Amazing .., my first time here at Lexus Sterling McCall and definitely love the experience. Great customer service and friendly staff, I would highly recommend this Sterling Mccall delalership to my friends And relatives
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Henry, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service experience.
Excellent service experience. Had AAA drop off the car without me. They managed the whole communication process via texting info with me while I had Covid. And ripped the car off at my home for me. Great job end to end.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Stephen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor was easy to work with and always
My service advisor was easy to work with and always available. The work was of good quality and the service was efficient. I was provided a loaner car and eveything was geared to my need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SM Lexus is amazing!
SM Lexus is amazing! I’ve been a customer for almost two decades. Marlon is my service advisor and always makes me feel like I’m the only customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Absolutely wonderful.
Absolutely wonderful. Staff are amazing very helpful and explain everything in details from top to bottom. Waiting area is well staff coffee is hot and fresh. Breakfast serve. Completely amazing. Definitely will come back next time I need service on my vehicle. 👍
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
21/2 hours to check a one month old car.
21/2 hours to check a one month old car. They lost my car, the service advisor didn?t care. Nothing else to say. Poor service
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments and speaking with me on Saturday about the issue. I apologize that the technician confused your vehicle with another when communicating with your service advisor, resulting in the delay. I hope that I was able to resolve the issue to your satisfaction. Please contact me at 713-995-2616 if I can help with anything in the future. Shelece Carrington Service Manager scarrington@group1auto.com
Great service and great facilities.
Great service and great facilities. I trust this service dept and have been a customer for several years. I paln to trade in my vehicle within the next 2 months.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Antonio, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!