Reviews
Very friendly.
Very friendly. Kept informed of the progress several times. Reviewed past service history with me. All of the work that was performed was reviewed before checkout.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Best service ever.
Best service ever. Comfortable waiting area. Delivery of vehicle on time. I have the best service rep. Best hospitality. The whole staff is very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My Service Advisor Jon was fantastic, he was very
My Service Advisor Jon was fantastic, he was very personable and provided me with a great customer experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thanks for your praise and kind comments about our team. We hope you have a great day!
Excellent service, Excellent communication, im very
Excellent service, Excellent communication, im very pleased with my experience and I highly recommend the dealership. My sales guy was amazing... it was a pleasure doing business here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
Lexus of Southwest Houston provides great service!
Lexus of Southwest Houston provides great service! They are courteous, prompt and go out of their way to make sure you are taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The service department is extremely disorganized, the
The service department is extremely disorganized, the employee we dealt with was rude & disrespectful to my wife. Service Advisors and employees are running around in the service area. It is difficult to find someone to help you. WE have been to the service department several times and it hasn?t got any better!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. I am sorry to read that you are unhappy with our dealership. I would like to learn more about your dealership visit but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director
Service is great!
Service is great! Very kind people and we?re constantly updating me on the status. Left my vehicle with a full tank of gas which is a plus!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Julie Nguyen is the best Service agent in the market.
Julie Nguyen is the best Service agent in the market. Come see her for all your service needs...highly recommend her ...thank you again for everything ?????????????????????????
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.
I am a Lexus customer that would like to take a moment to
I am a Lexus customer that would like to take a moment to thank your employee Josh Garcia, the Lexus staff, and your dealership for always having a way to amaze me with your dealer reputation, quality of service and customer care.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I love my Lexus and the Lexus Southwest helps me love it
I love my Lexus and the Lexus Southwest helps me love it even more. Jeff is great as advisor and definitely recommended. I needed my 50K mile maintenance done and it was completed within the hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are so happy to read such a great review about Lexus Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.