Reviews
The job was well done.
The job was well done. The staff were very respectful in dealing with customers. My car looked very neat as they washed it when they finished working on it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sylveria, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!
Eduardo Juarez Jaen was my salesperson and did a great
Eduardo Juarez Jaen was my salesperson and did a great job. He was knowledgeable and professional and helped to make the buying process very smooth. Would recommend him to anyone buying a car at Sterling McCall Lexus in Houston. Glad he was my contact.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gregg, we're happy you found Eduardo to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I?ve bought over a dozen cars from Tufan and SM Lexus.
I?ve bought over a dozen cars from Tufan and SM Lexus. Always an excellent process Note: it?s insulting to offer me $4,000 below blue book for my trade. Don?t do it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your comments. I apologize that we could not meet your desired trade in amount, and I appreciate that you allowed us to earn your business. I will share your feedback with our team so that we can improve future purchase experiences. Please contact me at 713-995-2410 if I can help with anything in the future. Mylinh Salazar General Sales Manager
They are very nice and helpful.
They are very nice and helpful. State forward in making deal in buying car lexus
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Keshava, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Tuan was so great to work with.
Tuan was so great to work with. Despite being excited to get a new car I’m always so turned off when people are pushy. I did not feel that way at all with Tuan. He also was able to answer any questions I had and was knowledgeable and patient when showing the features of the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sarine, we're happy to hear you had such a positive experience with Tuan! Feel free to reach out to us if you need anything. Have a wonderful day.
I recently visited Sterling McCall Lexus and was truly
I recently visited Sterling McCall Lexus and was truly impressed by the level of courteous and professional service I received. From the moment I walked in, the staff made me feel welcomed and valued. Every team member I interacted with was friendly, knowledgeable, and eager to assist without being overbearing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerald, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
They got to me quickly.
They got to me quickly. 150k - in and out in 3 hours. Very thorough and focused. Checked with me on the to-do list.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jimmie, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
SterlingMcCall has been our auto store for the last 15
SterlingMcCall has been our auto store for the last 15 years and has treated us fairly on multiple Lexus purchases. Our service tech Marlon always provides value gives us detailed information and excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent experience. Marlon our service technician always provides detailed information in a professional manner.
Esener provided excellent service.
Esener provided excellent service.. We appreciate the good work. I had a chance to see how it works. The friendly service writer, time promise, organized and clean garage, the efficiency, Phillip and Mang wo
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Esener to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service advisor Kevin Buyer is very helpful and nice,
The service advisor Kevin Buyer is very helpful and nice, and the service is done perfectly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!