Reviews
I have worked with the same tech rep for a number of
I have worked with the same tech rep for a number of years , he is punctual & factual & accomodating
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent team and service from the staff.
Excellent team and service from the staff. They go above and beyond for there customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
first rate organization.
first rate organization. really like working with Marlon in the service department all these years. he's on top of my vehicle's needs and always plays it straight with me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we're happy you found Marlon to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent sales experience, truly professional from star
Excellent sales experience, truly professional from star to finish. We will return and do business with Sterling McCall Lexus. Quality Lexus car and excellent sales experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Arnoldo, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!
Fantastic service as usual - would never take my vehicle
Fantastic service as usual - would never take my vehicle anywhere else for service. Sterling - McCall Lexus Service Department is rated five stars every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lou, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service getting poorer After spending ton money on
Service getting poorer After spending ton money on windshield They even didn’t clean in and out finger prints all over on mirrors screen etc
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize that your vehicle was not properly cleaned after the windshield installation. Please stop by at your earliest convenience and we will be happy to provide a complimentary car wash and interior cleaning. Holly Kaminga Service Director
Very friendly and welcoming service.
Very friendly and welcoming service. Kinley is excellent person to help timely for any questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Reg, we are so happy to read such a great review about Sterling McCall Lexus! If you have any further questions, please don't hesitate to reach out!
I love the dealership, but they have gotten very tight on
I love the dealership, but they have gotten very tight on letting you have a loaner vehicle. It was a given when bought car now they don’t have enough or will not authorize unless a certain amount of eork
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize that there was an issue with loaner availability when you were having your vehicle serviced. Although we do maintain a very large loaner fleet, vehicle availability is limited during peak service times. Please contact me at 713-995-2414 for future service visits and I will do my best to accommodate your loaner vehicle needs. Holly Kaminga Service Director
2021 Lexus RX 350 I purchased has some hail damage as I
2021 Lexus RX 350 I purchased has some hail damage as I found out later. When contacted dealership, the manager resumed to do anything about it. I was surprised that Lexus dealership will be selling cars with hail damage and not disclosing it. I was assured that car has gone through 100+ point inspection and if there would be any issues, dealership would take care of it with in 40 days of purchase. Very disappointed that Lexus dealership misrepresenting and selling damaged cars.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your comments. As we discussed, the vehicle was sold as non-certified and the dents on the window moldings were visible at delivery. I am sorry that our offer to refund your money did not resolve the issue. If I can assist with anything in the future, please do not hesitate to contact me. Dane Babbitt Pre-owned Director dbabbitt@group1auto.com
Marlin our service mngr and Sterling MacCall are as
Marlin our service mngr and Sterling MacCall are as always- excellent to deal with! Soooo pleased
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!