Reviews
Repairs done and recommended and the tech was courteous
Repairs done and recommended and the tech was courteous enough to tell about 100,000 mile work that will be needed. will always have work done there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Drieca, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
It took almost 3 hrs just for oil change.
It took almost 3 hrs just for oil change. The so called Advisor was too busy munching at his desk to update me - I had to go to him to find out what was going on. He didn’t come even once to update/guide me on next step(s). I had to ask around where to pay. After paying, I had to go to valet to request my vehicle after proving I had paid the over sized bill. Very poor customer service doesn’t do justice to the rotten service!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I apologize that your service took longer than expected. I would like to learn more about your experience, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve the issue. Holly Kaminga Service Director
Great experience.
Great experience. Go see Roley he was great and helpful. Would recommend to anyone looking for a car. Everyone was nice and friendly and got it done in timely manner..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeremy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!
Very fast amd effecient.
Very fast amd effecient. Kevin was courteous throughtbtge entire process. Will recommend to anyone who owns a Lexus
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Today was busy.
Today was busy. They compensated for the long wait, longer than my usual visit s. It was good visit.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Kevin Martinez was very helpful, friendly, &
Kevin Martinez was very helpful, friendly, & exceptionally knowledgeable about his work. He stayed involved till the end of the transaction & gave excellent results.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!
Amazing customer service and very on point!
Amazing customer service and very on point! Thank you guys for the hard work you put in, keep up the great work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Patient professional speedy kindness reliable care great
Patient professional speedy kindness reliable care great service technician good customer friendly service and smart
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Irisa, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service.
Excellent service. Great communication. Professional staff. Very timely response. Thank you. Ashley provides great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Stevie who was my service advisor was amazing.
Stevie who was my service advisor was amazing. I ended up needing a loaner because my car had to stay for a couple of days. Stevie kept me updated on the status of my car throughout the whole ordeal. Very customer friendly dealership! Love it here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patricia, we're happy you found Stevie to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!