Reviews
David Caplin is an awsome sales person and Hunter Basset
David Caplin is an awsome sales person and Hunter Basset in the service department is wonderful always honest and super trust worthy. Always respectful and responsive
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
I spent $2700 on my 60K maintenance.
I spent $2700 on my 60K maintenance. My daughter also purchased her vehicle and has maintenance here. I hope this dealership takes feedback seriously re-evaluates how management interacts with loyal customers. General manager Liza Postell responded to me in a rude and demeaning manner. When I said I would not be returning her reply "We understand and are okay with that". When I asked to speak with the manager "I am the manager". The world I come from we lead by example. All customers regardless of the size of their transaction-deserve respect and appreciation. Group 1 Automotive can do better.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry to hear about the trouble you've experienced. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store Sterling McCall Lexus Clear Lake that operates separately from us. Would you please consider removing your review? If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Joey Dupuis General Manager jdupuis@smlexus.com
Great customer service!
Great customer service!! David was very professional and provided the services needed for my car in a timely fashion. Thank you David!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!
Since 2020, I’ve purchased and leased four vehicles —
Since 2020, I’ve purchased and leased four vehicles — both new and used — from Sterling McCall Lexus, and I continue to bring my car back here for service. Even though I live in Cypress, I gladly make the drive to Sterling because the experience is always worth it. The people who work here are not only professional but also genuinely kind, approachable, and easy to talk to. Sales, Finance, and Service have all been wonderful — I always feel like I’m being treated with respect and honesty. It’s rare to find a dealership where you feel so comfortable and taken care of, and that’s why I keep coming back. Sterling McCall Lexus has truly earned my trust, and I wouldn’t go anywhere else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I took my ES350 in for service earlier today and Kelly
I took my ES350 in for service earlier today and Kelly Callaway did a great job. She kept me in the loop about the status of my vehicle and had my vehicle done in a timely manner. Be sure to visit Sterling McCall Lexus for all your sales and service needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!
Dealership was swift in helping me find and purchase my
Dealership was swift in helping me find and purchase my new car. They have been friendly in all interactions and answered all of my questions. I am very happy with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Nathaniel my service advisor always gives excellent
Nathaniel my service advisor always gives excellent customer service every time I go in for oil change or any service for my Lexus. Always courteous!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Good service and competitive price.
Good service and competitive price. I would recommend service at Lexus to my family and friends . I would have my Lexus done maintenance here. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Randy Lemp (service rep) is great Same with Paul Zapata
Randy Lemp (service rep) is great Same with Paul Zapata ( service manager) Clean relaxing facilities. Loaner cars available. Work by technicians is great. SM keeps you updated in status of maintenance repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
My service advisor, Kelly Callaway, was very thorough
My service advisor, Kelly Callaway, was very thorough with what kind of service my car needed. She's so kind and very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!