Reviews
Excellent experience for a routine oil change.
Excellent experience for a routine oil change. Rep was very experienced, knowledgeable and efficient with my vehicle and service needs. I would highly recommend to family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tony, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Customer service.
Good Customer service. Keeps you updated on your repairs Overall, besides being pricey, satisfied customer
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We take pride in our customer service and always strive to keep you informed about your repairs. We appreciate your business and are glad to have satisfied your needs.
It's difficult to rate this dealership simply because
It's difficult to rate this dealership simply because there are some things that I am not completely pleased with, but some things are okay. The dealership is questionable when negotiating a purchase or lease.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I am sorry to read that you are unhappy with our dealership. I would like to try to assist but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2410 and I will review your coverage and do my best to resolve the issue. Mylinh Salazar General Sales Manager
Steven silva is a great service advisor didn’t take only
Steven silva is a great service advisor didn’t take only few minutes to drop my Lexus and few minutes to pick it up answers all my questions and my concern definitely will ask for him next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Steven Silva, always gives excellent customer service and
Steven Silva, always gives excellent customer service and is my go to service advisor. However, the service department at Sterling McCall is wonderful on all aspects. Everyone is so friendly and provides great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Samantha, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always receive excellent service in a serene
I always receive excellent service in a serene environment. The atmosphere is inviting and the communication from service advisors is top notch.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jose was very nice and informative parts ordered for tsb
Jose was very nice and informative parts ordered for tsb good Lexus first service thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Jose to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The people were really great.
The people were really great. The service seemed good and quick. The prices were EXORBITANT!
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your comments. I am happy to hear that your experience was mostly positive. We do take great care to shop our competitors on an ongoing basis to ensure that our prices are competitive to the market. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga Service Director
I liked Francisco Zapo's help with my car maintenance.
I liked Francisco Zapo's help with my car maintenance. He was fast, friendly, and attentive.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ayala, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.
When my car wouldn?
When my car wouldn?t start, I called Sterling -McCall: Service department, our usual service rep, customer service and even nee car sales, but all I got over the next 45 minutes was voice mail, no human voice, no call back and no option to set up a repair visit on line! It was most frustrating and frankly, angering!!! Finally, I gave up and called Lexus Road Service. After a polite staffer listened to my saga, she recommended I call ASA. I did, and I finally got a human voice and a tow truck within 15 minutes. We towed the car to Sterling McCall, tracked down a maintenance service rep and got the car fixed. But, id this the way Sterling McCall envisions customer service? Should I buy a car from a company that doesn?t answer the phone when I need it? This is very poor customer service and shatters my confidence in this dealership. I?m on the market for a new car, but will go elsewhere, where customer service is still alive!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your comments. I apologize that you had trouble reaching the service advisor that you normally work with. I will pass your feedback along to our team so that we can improve future service. I will also ask your advisor to contact you to provide his direct contact information, including his work cell phone. Please contact me at 713-995-2414 if I can help with anything in the future. Holly Kaminga Service Director