Reviews
Pretty good with only waited for about 70 mins.
Pretty good with only waited for about 70 mins. It will be even better if i could get my car washed due to the broken machine.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Problem solved Mr Gustavo is really kind to accommodate
Problem solved Mr Gustavo is really kind to accommodate our problem. Like wheels alignment and the maintenance and so with the mechanics. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Yolie, we're happy you found Gustavo to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2019 RX350, scheduled full detail service and brake fluid
2019 RX350, scheduled full detail service and brake fluid flush maintenance. Customer service experience was professional and communication with technicians was on point. Inspection by technician found a couple items that need to be fixed. No upselling or pressure. All repairs were completed timely snd matched the estimated price quoted. Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
From the drove into service to picking up my car the
From the drove into service to picking up my car the service is amazing. Everyone welcome you and communicates well you regarding your service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Went in with a specific amount and shared with the
Went in with a specific amount and shared with the service advice that I was going to spend which was below my budget. The service advisor shared that some additional service that would needed. I asked and it was $14 over my budget so I agreed to have the service done. At the completion of the service the bill was $263 over my budget amount…Unbelievable and Quite disappointing
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are unable to assist with the name provided in your review. Please reach out so that we can try and find resolve. Holly Kaminga Service Director 713-995-2414 hkaminga@smlexus.com
Derrick my rep was friendly and professional.
Derrick my rep was friendly and professional. I found the service very timely. they kept me informed via text which was very helpful. i appreciate great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Janet, we're happy you found Derrick to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!
Smooth and efficient.
Smooth and efficient. My rep Kevin did a great job of communicating everything in a timely manner from beginning to end of service. I will request his assistance for future service needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dariel, we're happy you found Kevin to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!
I was impressed with friendly atmosphere, fair pricing &
I was impressed with friendly atmosphere, fair pricing & efficient customer service making my visit experience easy & comfortable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Friendly clean spacious.
Friendly clean spacious. Nothing more to really say. Nothing more to really say. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had vehicle serviced.
Had vehicle serviced. After 3 hours of waiting, I reached out to my advisor on the status of my car. He had been trying to reach me for over an hour to say my car was finished. He never thought about checking that he had put in correct phone number. He knew I was waiting on car and didn’t come look for me or double check number.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future.