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Lexus of Southwest Houston

(4,124 reviews)
Visit Lexus of Southwest Houston
Sales hours: 8:30am to 7:30pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–7:30pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (832) 871-4994 (832) 871-4994
Used (832) 871-4768 (832) 871-4768
Service (832) 871-4966 (832) 871-4966

Reviews

(4,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Southwest Houston from DealerRater.

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I recently brought my vehicle in for service and had a

I recently brought my vehicle in for service and had a great experience from start to finish. The staff was friendly, professional, and kept me informed throughout the entire process. They diagnosed the issue quickly, explained the necessary repairs in detail, and completed the work on time. The waiting area was clean and comfortable, and I appreciated the regular updates while my car was being worked on. My vehicle is running perfectly now, and I feel confident in the quality of the service I received. Highly recommend this dealership for anyone looking for honest, reliable, and efficient service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!

I trust my Lexus to be serviced by the experts—and

I trust my Lexus to be serviced by the experts—and Sterling McCall is simply the best in the business. Their professionalism, attention to detail, and outstanding customer care keep me coming back every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

This dealership was really straightforward, kind, and

This dealership was really straightforward, kind, and helpful! The saleman was excellent and really supportive throughout my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words! We are thrilled you had a positive experience at our dealership. Our team works hard to provide our customers the best service and support. We truly appreciate your business and hope to see you again.

All people very nice and their service very good.

All people very nice and their service very good. I’m so happy. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Very friendly representative, great greeting, he assured

Very friendly representative, great greeting, he assured me that my problem would be resolved. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

I had a fantastic experience working with Jeff Peel as my

I had a fantastic experience working with Jeff Peel as my service advisor. From the moment I arrived, Jeff was courteous, attentive, and highly professional. He took the time to clearly explain the services my vehicle needed, kept me updated throughout the process, and made sure everything was completed efficiently. It’s clear he genuinely cares about customer satisfaction and takes pride in delivering top-notch service. Thanks to Jeff, I felt confident and well taken care of. Highly recommend him if you're looking for a smooth and trustworthy service experience at Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Robert, we're happy you found our staff Jeff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

I cannot be more impressed with this dealership.

I cannot be more impressed with this dealership. From the car buying process to service, everyone is very professional and kind, AND they listen! I feel like a queen whenever I?m there. I highly recommend this dealership to anyone who cherishes unparalleled quality, reliability, and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Katherine, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Grant Walker has been my service advisor for the past

Grant Walker has been my service advisor for the past couple visits and he has been awesome to work with. I appreciate his honesty and the Sterling McCall Lexus dealership for being very accommodating with my vehicle. I will continue to bring my vehicle here for service as it's being cared for properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello Nick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!

I cannot be more impressed with this dealership.

I cannot be more impressed with this dealership. From the car buying process to service, everyone is very professional and kind, AND they listen! I feel like a queen whenever I’m there. I highly recommend this dealership to anyone who cherishes unparalleled quality, reliability, and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Katherine, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Always great service!

Always great service! And if you have to wait, always great amenities, coffee and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!