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Reviews

Average Ratings

4.9
3686 lifetime reviews. Includes reviews of Westside Lexus from DealerRater.com
  • Fantastic Service Department
    May 18, 2017

    I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggesti...


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    I am on my 3rd Lexus, since 2004. I have been using Dave Haas as my Service Advisor. His understanding of my concerns are great; He makes suggestions on items that need attention, that I am not aware of. He is very pleasant and professional to deal with. I recently bought my wife a Lexus RX-350, mainly because of the relationship I have extablished with West Side Lexus. And the person I deal with regularly is Dave Haas.

    Does recommend this dealer
    Came in for service or repair

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  • Service and Body repair
    May 18, 2017

    The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit...


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    The service is great. Employees in collision center are kind and make you feel comfortable and relief after a stressful of a car accident with hit and run. They work well with insurance company.

    Does recommend this dealer
    Came in for service or repair

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  • Best Customer Service!
    May 18, 2017

    I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the servi...


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    I've been asked why I don't trade my 2 10 year old Lexus vehicles and purchase new ones. My answer is simple, I don't have to because of the service at Westside Lexus. Not only do they service my cars extremely well, the customer service is unbeatable! Andrew Tran goes out of his way to take care of me and all my questions. Even when he is off the clock! How many service people do you know that will answer phone calls or text messages from clients on their days off? Not very many, but Andrew does. He gets me an appointment that works with my schedule, has a loaner car waiting for me and always goes out of his way to make sure all my questions are answered. When he says he will call or text back he does. That is so rare these days. Andrew is the best Service Advisor out there!

    Does recommend this dealer
    Came in for service or repair

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  • Terrible service for Recall at this dealer

    Will from recall department scheduled an appointment for us to coming at 7:45 a.m to replace the dashboard. My husband and I got there on time . W...


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    Will from recall department scheduled an appointment for us to coming at 7:45 a.m to replace the dashboard. My husband and I got there on time . We sat there and waited for 3 hrs, and Will came and told us that there is no more dashboard because somebody already took that dashboard. They shouldn't schedule us to coming if they don't have the dashboard.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service
    April 16, 2017

    David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much apprec...


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    David Harvey was my advisor for this appointment and he was very courteous and professional. Service was faster than expected which is much appreciated when waiting!!

    Does recommend this dealer
    Came in for service or repair

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  • Customer Service is #1

    Since the first visit to Westside Lexus, we have been extremely impressed with the outstanding customer service. With each contact, I continue to...


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    Since the first visit to Westside Lexus, we have been extremely impressed with the outstanding customer service. With each contact, I continue to feel that I am a valued customer. The Westside Lexus team does everything they can to insure excellent customer service. You have a very loyal customer in my husband and myself.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • APPRECIATING A FIVE STAR EMPLOYEE
    April 9, 2017

    Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very...


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    Chris Nemoto has been my family's service advisor at Westside Lexus for several years now, and he is an all around joy to work with. Chris is very knowledgeable of the Lexus product and is willing and able to explain the most technical details of a repair need when asked. Thank you Chris for enhancing my Lexus ownership experience time after time. The Lexus organization is very blessed to have you on their team and I hope that they know it. All the best, Florita

    Does recommend this dealer
    Came in for service or repair

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  • First rate!
    April 1, 2017

    What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Br...


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    What else can I say? On time, both when I brought the car in and when it was ready. I've never had less than outstanding service through Laura Brown.

    Does recommend this dealer
    Came in for service or repair

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  • Incredible service
    March 30, 2017

    It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't...


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    It's great to have worked with Andrew in resolving my AC issue. He showed a real commitment to help and was extremely professional. Honestly can't say enough good things about my experience and overall satisfaction with Andrew.

    Does recommend this dealer
    Came in for service or repair

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  • 55 K Mile service
    March 30, 2017

    Outstanding service as always. Laura Brown makes you feel like family. I was also very pleasantly surprised with the price of the tires. i have ow...


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    Outstanding service as always. Laura Brown makes you feel like family. I was also very pleasantly surprised with the price of the tires. i have owned 3 different Lexus vehicles and wouldn't have them serviced anywhere else.

    Does recommend this dealer
    Came in for service or repair

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