Reviews
State inspection
Dave Haas worked my car through extremely fast even though I came late in the day and without an appointment. He's been my service rep for years and is consistently first class.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2016 Rx350
Excellent service from Mr John Lovett. Sale went smooth, he went out of his way to accommodate me and my family will recommend him to friend and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"Outstanding customer Services"
Very pleased with my experience in purchasing this car, Kim Jessee did an excellent job in addressing all my concerns, had few minor issues with the car and the dealership took care of them very quickly, very friendly and honest!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service
Prompt, efficient, friendly. Andrew expedited the service seeing that I was with my pre-school daughter and yet made sure everything was taken care of beyond my expectations, even taking the time to show me how to use the electronic dashboard (navigation, contacts) in ways I had not known before.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
60,000 mile service
The service I received at Westside Lexus with Chris Nemoto exceeded all of my expectations. Not only is he a polite and responsive service representative, but he is extremely knowledgeable about all facets of my Lexus GX. I would not use any other dealer, and would not use any other representative!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
45,000 service
Chris is excellent! Always professional, friendly and helpful. Service reps. are the face of a Dealership and good service keeps good customers. Westside Lexus is a pleasant, comfortable and friendly facility while waiting for service.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
10,000 mile check
I am so pleased with my entire visit. She was able to squeeze me in the same day I called, got me set up with a loaner car was was very accommodating to my work schedule. I was in and out very quickly and I couldn't be more please! Great service to go with a great car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Buying Experience
Second time buying a Lexus at this dealership. Love their quality of service and respect for the customer. I requested my original salesman, but he had passed away and was no longer there. I was very pleased with the service provided by Gonzo Jimenez and recommend him to others who want responsive service and a fair negotiator. He completed the transaction by delivering the car to my home himself!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Everything completed as promised and before time. Attitude of the service advisor was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Extremely Professional Service
Erin Frampton was very professional in the service department. She was aware of my time and kept me informed on the status of my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
