Wiesner Buick GMC

I approached this dealer offering to pay cash at MSRP with the GMC advertised discounts applied +TTL. Grisald, the salesperson couldn't find the cash backs... and discounts posted on GMC.com...then they ended last month (but good for 2 more weeks). Claims MY math must be wrong. Turns out Wiesner has a bunch of fees and dealer installed options. They won't sell at MSRP. Deceptive trade practices and false advertising. Hope they are prosecuted. I have a paper trail in texts. Buying elsewhere. Avoid!

Great experience from Rebecca in sales to Anita in finance . Everything went smoothly from start to finish...

Honest and fair deal. Hassle free. They gave me a fair deal on my trade and a fair price on the new truck I leased without having to do the back and forth... negotiations I am used to with other dealerships.

Wiesner sold me a 2016 Buick Cascada, which is made in Europe. I love the car, but Wiesner does not have a clue how to service the car. Wiesner have... repeatedly failed to repair the car, or repaired the wrong thing, or repaired it badly. During the month of November 2019 Wiesner had the car most of the month. When I took their courtesy loaner for the Thanksgiving Holiday with my kids, they seized my car and are demanding $2000 because the "fine print" on the zero cost loaner contract says you are not allowed to take the loaner out of state. Mike Earl has promised to resolve the issue. He has subsequently ignored me, ignored my attorney and ignored the Better Business Bureau. I want to say that is someone who does NOT care about his customers...at all.

The service department at Wiesner has ruined the entire dealership for me. If you have a problem with your vehicle aviod this place like they have the... plague. The old days of dealerships having mechanics, who could diagnose as well as fix a problem, are long gone. Mechanics have been replaced with cheaper "techs" who are nothing more than part changers. If they can't plug their computer into your car and it tell them what the problem is, well you're just out of luck. Wiesner is a shining example of this.

They don’t want to work with you at all bad customer service. Work with them if they see you not able to purchase they don’t want work around the clock... at all

Bill Marquis now that your back I'll be back . Thank you for you for a great job . Been back twice since you and Sabrina left . Had poor service . See... you soon .

I was very interested in a vehicle, called in the morning, set a time to drive out to the dealership to test drive the truck between 5-6pm same day. Guy... on the phone said "great, just give us a call if you cant make it". I get out of work, pick up my child, drive ALL THE WAY OUT TO CONROE, walk in and let them know we had an appt for xyz truck. Two guys are sitting there. One guy says, oh you can get mad at him, he sold the truck". The other guy says "Sorry. Maybe we can look for something else within that price range." Of course, there wasnt another vehicle. All within a matter of 5 minutes we were out of there. I get these guys want to make money and they're gonna sell for whoever is ready. A COURTESY CALL WOULDVE BEEN GREAT. "Hey, just wanted to reach out and let you know we actually sold the vehicle you were coming to see. I dont want you to make a trip for nothing and waste any of your valuable time." --no, we didnt get that. However you DID want US to reach out if we weren't going to make it right? Bad customer service. Wouldnt recommend to anyone I know.

Marc was extremely helpful and knowledgeable. He helped get my wife and I into a vehicle that we both really fell in love with. I really appreciated how... he did not blow us off just because we were a younger couple, unlike a different dealership did.

Excellent people to work with they help you out Any question anything do you need to know abou you new truck the There for you English or Spanish tanks... Marc carrera for all your help I'm real happy with my truck