Auto Buying Service

This is a follow up to my review from June 2, 2020. I bought a 2016 Ford F-150 Lariat from this place. My initial review outlined several issues. Since... then, I've spent more than $2,000 to have the truck repaired. The truck didn't initially come with a spare tire. I had to insist on them getting one. On a recent trip, one of the tires on the truck blew out (sidewall) at 70 MPH. When I went to change the tire, I learned that the lugnuts were different sizes. (And to be sure, there are no locking lugnuts on the vehicle.) I had to call a tow truck for assistance. The spare tire was put on. About 200 miles later, the spare tire also blew out. Again, on the sidewall. This time I had to be towed. I later learned that only one tire on the truck was in good condition. I had to buy 4 new tires. I've also had to replace the vacuum hose and valve for the front hubs. Though a lock for the spare tire was promised, it, too, never came. I had to buy that, also. Still no second remote. The rear window switch remains broken. I'd still like to know, too, how they registered the vehicle when it hadn't passed inspection. I've also since learned, after being pulled over by the police, that they didn't register the truck correctly in Maryland. I had to go to the Maryland MVA to have that corrected. Luckily it only cost me more money to correct their error and I didn't get a fine to go along with added hassle. On June 15, James called me about my initial review. He said he didn't recall any of the conversations I had with him. But he said he didn't doubt me. He apologized for the experience I had and promised to take care of me. Remember, he also promised to take care of some other issues, too. He said he would get back to me soon. 6 Weeks later I still haven't heard from him or anyone else at this place. I don't consider that soon. Considering all the issues I've had with the truck, the dishonesty of the people who work there and my overall horrible experience there is no chance I would recommend this place to anyone. Find another place. Pay a little more for the vehicle you want from a respected dealer. In the end you'll end up spending as much after all the repairs you'll have to make buying from this place. You'll also have a lot better experience. It certainly will never be as bad as mine has been with Auto Buying Service. Really, just stay away from this place.

They do not accurately represent anything about the cars they are selling. I wouldn't trust them as far as I can throw them. 0 out of 5.

Moses integrity is amazing he was so upfront with both transactions, First I traded my truck in and they matched Carmax price which has just expired.... While I was waiting for my appraisal I saw a rare used car that I had to have ,the following week I come in and bought it before someone else could come in to see it, Moses explained the history of the vehicle with carfax . James and Nick treated my wife and I with great care while we were doing the paperwork. James even got me a better rate than USAA and Navy Fed, can't thank James enough in the quick process on the financial paper work, and given me some good advice. I am someone who usually get a new car every few years, so to learn something new about the car buying is a surprise.

I spoke with Eddie in sales 3 times the week of my visit to purchase a RAM cargo van, the last time 2 hours before I left from my home 70 miles away. ... When I arrived, he left to retrieve the van. One hour later he appeared with another customer's vehicle. When I asked him about my van, he apologized, left for the sales room -- which is actually a cramped space in an industrial park -- and returned 20 minutes later announcing they did not have my vehicle, which had been listed on their website for weeks. He showed me another vehicle, which would not start and which he could not start with a portable battery. There are too many good dealerships in the MD-VA area to justify such a waste of time.

My visit to ABS was outstanding, everyone was Great, James, Jake, and Eli was very helpful! I'm going to recommend Family and Friends to checkout them... out when there shopping for a new vehicle. Thanks Guys!

Auto Buying Service is an amazing dealership located in the heart in Fairfax. Excellent service, thanks James for the amazing service. I would recommend... 1000 times over.

Great deals and nice cars I got my new car and i have no complaints at all. The thing I love about this dealer is that they’re transparent and there’s... no hidden fees or games. Definitely recommend them

Great customer service, was greeted as I first walked in and was able to find exactly what I wanted. Definitely going to recommended to others!

I gave them a deposit to find me a car That Iv been looking to get for a while now they made it happen they found it and got it for me I couldn’t be any... more happier it was a fast and easy process I would like to say thank you to James on all his help

Came to the dealer to look at a Lexus that was cleaned and prepped for me, ready waiting for me to view. The customer service at this dealer is unmatchable.