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(638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Williamsville from DealerRater.

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Good Car Buying Experience!

I brought my car, that I purchased from another Chevy dealer to West Herr to have recall parts fixed. The service department was great and were able malw an appointment that worked with my work schedule. While I was there I decided to look at what my options were for a new car. Brad Kania was super patient and helped me look at all of my options. In the end he did find the best option for me. I am extremely happy with my new car and the customer service experience I had at West Herr! Ever person that I delt with through my whole car buying experience was great. I would recommend West Herr to anyone looking to purchase a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience buying uncommon car

West herr Chevy has improved significantly from when it was Glen Campbell Chevy. I was interested in buying a plug in hybrid as my new car. I can truly say that in buffalo the salesmen at west herr were the first that knew more than me about this new type of car and were truly helpful in assessing whether this was the right choice for me. Other dealers either hadn't embraced this type of car or didn't want my business. Either way I'm the very happy owner of a Volt and plan to buy the 2nd gen and will certainly give west here my first chance at the best deal when that time arrives as my experience has been great all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Truck Buying Experience !

Just picked up my new truck today and must say that I had the best buying experience working with sales consultant Jennifer Mullins. She was professional and extremely easy to work with. I will recommend her services to all interested in making a vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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love the way things were handled

Dear Deanna we want to thank you for helping us get our brand new car we just love it a lot and would let family and freinds now to come to you to buy a car.you are an awesome person and are number one dealer in our books you know your stuff. every one just love our new car. thank you again for all you did you freinds Gary and Tanya Hillman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Camper

We had a wonderful experience purchasing our new car. Our salesman Sean listened to us and did everything to meet our needs and wants. We will definitely be calling Sean soon for our second car. Highly recommend!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great sales group. Thanks Jennifer and Tony!

The sales group at West Herr Chevrolet in Williamsville was exceptional. They made the buying experience truly easy and were very accommodating. Thumbs up to Jennifer and Tony. It was truly a pleasure getting my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership, Great People

I love everything about West Herr. I have now purchased my second vehicle from Brian O'neill and I couldn't be happier. Brian made my car shopping and car buying experience simple and easy. Thank you so much Brian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My daughter's first car!

My daughter and I had such a wonderful experience at West Herr Chevrolet! Our sales rep, Brian was absolutely incredible and so helpful. My daughter lives out of town but still wanted to purchase her first car in Buffalo. Brian helped her via phone and email to pick out the perfect vehicle. He was also able to help her get financed and approved on her own. We are so thankful for Brain's help throughout this entire process! Thank you Brian and thank you West Herr Chevy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats to you and your daughter! Thanks for the feedback and choosing West Herr.

Leased A New Vehicle

My name is Mia and I went less than a week ago and met a lovely woman named Patricia Esposito who let me test drive whatever I desired and I ended up leasing a brand new Toyota Corolla S... Pat bought out the lease I was currently in and I love the new car it handles so nicely and the service was so great Pat made it very easy to deal with all the paperwork and it didn't take very long at all! I am super satisfied:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mia, congrats on your new car! Thanks for sharing your experience and for choosing West Herr.

Great Service

Brought my car here, even though I don't drive a Chevrolet. My Nissan was inspected and needed a couple of minor things to pass (wipers, a light bulb). It was done quickly and less expensive than I thought! The green team was nice as well. (I remembered what color the team was because my car is green!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terrific! Thanks for sharing and for choosing our service department. Go Green!