Reviews
I was helped at appointment time and staff was friendly and knowledgeable. Clean space. Car was ready as expected.
I was helped at appointment time and staff was friendly and knowledgeable. Clean space. Car was ready as expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Vivian! I’m delighted to hear that you had a truly exceptional experience with our friendly and knowledgeable staff at Gerald Subaru of Naperville. We look forward to assisting you again in the future! Sincerely, Joe Schafhauser General Manager Gerald Subaru of Naperville [email protected]
Ian Emerson is always a pleasure to work with on the re-lease and he was respectful and helpful and responsive as he always is. He made the re-lease process hassle-free and straight forward and always responded to calls/inquiries quickly. Ian will continue to be key to our decision to do business with Gerald. The woman we worked with in finance to sign the papers was very efficient and pleasant, and we completed the lease process much quicker than in the past.
Ian Emerson is always a pleasure to work with on the re-lease and he was respectful and helpful and responsive as he always is. He made the re-lease process hassle-free and straight forward and always responded to calls/inquiries quickly. Ian will continue to be key to our decision to do business with Gerald. The woman we worked with in finance to sign the papers was very efficient and pleasant, and we completed the lease process much quicker than in the past.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Angela! I am thrilled to hear that Ian provided you with truly exceptional service during your re-lease process. It's great to know that his responsiveness and helpfulness made everything hassle-free for you. I'm also glad that your experience with our finance team was efficient and pleasant. I appreciate your kind words, and we look forward to assisting you again at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Jeff was one of the best sales people I've worked with ever. Loved test driving cars on the test track. Why don't all dealerships have a test track? Jeff spent a lot of time and patience showing me various cars and explained all the options/features. I was there a long time while trying to decide what I finally ended up purchasing and I never felt like I was a burden. Jeff is really a great guy and I feel luckily to have worked with him. I believe Jeff played a big roll in me deciding to buy Suburu over one of the competitors. I love my new Outback. And my husband loved it so much too that he went back the next week and bought himself an Outback through Jeff.
Jeff was one of the best sales people I've worked with ever. Loved test driving cars on the test track. Why don't all dealerships have a test track? Jeff spent a lot of time and patience showing me various cars and explained all the options/features. I was there a long time while trying to decide what I finally ended up purchasing and I never felt like I was a burden. Jeff is really a great guy and I feel luckily to have worked with him. I believe Jeff played a big roll in me deciding to buy Suburu over one of the competitors. I love my new Outback. And my husband loved it so much too that he went back the next week and bought himself an Outback through Jeff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Tara! I’m thrilled to hear that you had a truly exceptional experience with Jeff at Gerald Subaru of Naperville. It's great to know that you enjoyed the test drive on our track and found Jeff's assistance helpful in choosing your new Outback. I appreciate your kind words and am delighted that your husband decided to join the Subaru family as well! We look forward to seeing you both again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Matt and his team did a great job of servicing y car completing the work in the time frame alotted.
Matt and his team did a great job of servicing y car completing the work in the time frame alotted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Brian! I appreciate your kind words about Matt and his team at Gerald Subaru of Naperville. I'm so glad to hear they provided you with truly exceptional service and completed the work on time. We hope to see you again for your future needs! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
I came back to Lenny because we were so happy with our first experience. He walked me through every step of the way. He took his time explaining everything about the car and when I decided to purchase he went through the dashboard panel till I was comfortable with everything! He's very personable. I will recommend him to family and friends. You are lucky to have him at your dealership!
I came back to Lenny because we were so happy with our first experience. He walked me through every step of the way. He took his time explaining everything about the car and when I decided to purchase he went through the dashboard panel till I was comfortable with everything! He's very personable. I will recommend him to family and friends. You are lucky to have him at your dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your amazing review, Connie! I'm glad to hear that your experience with Lenny was truly exceptional. It's wonderful to know he took the time to walk you through every step and ensure you felt comfortable with your new car. We appreciate your recommendations and look forward to welcoming you and your family and friends to Gerald Subaru of Naperville again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Trish kept me informed on every step of my repair Trish was very knowledgeable and a pleasure to work with
Trish kept me informed on every step of my repair Trish was very knowledgeable and a pleasure to work with
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert! I'm happy to hear that Trish provided you with truly exceptional service and kept you informed throughout your repair process. We appreciate your kind words and look forward to assisting you again at Gerald Subaru of Naperville! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Brandon was very knowledgeable about the car we were looking at. We did not feel any pressure the first time we were in there. We did come back the next weekend to buy the car we were looking at. We were offered food and drinks as well when we were there.
Brandon was very knowledgeable about the car we were looking at. We did not feel any pressure the first time we were in there. We did come back the next weekend to buy the car we were looking at. We were offered food and drinks as well when we were there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Francisco! I am thrilled to hear that Brandon provided you with exceptional knowledge and a pressure-free experience during your visit to Gerald Subaru of Naperville. It's great to know you enjoyed the refreshments as well! We appreciate your support and look forward to seeing you again soon. Enjoy your new car! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Friendliness, efficiency, and follow-up by service personnel, and coffee and tea in customer lounge while waiting for my car to be serviced.
Friendliness, efficiency, and follow-up by service personnel, and coffee and tea in customer lounge while waiting for my car to be serviced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rosemary! It is great to hear that you experienced our truly exceptional service at Gerald Subaru of Naperville. I am glad you enjoyed the coffee and tea in our customer lounge during your wait. We look forward to seeing you again for your next service! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Car was done sooner than expected. Had questions regarding other issues and all were answered and taken care of.
Car was done sooner than expected. Had questions regarding other issues and all were answered and taken care of.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Leonard! I am thrilled to hear that your car was ready sooner than expected and that we could address your questions. At Gerald Subaru of Naperville, we strive to provide truly exceptional service, and your feedback means a lot to us. We look forward to seeing you again! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville
Stayed in touch with us. Follow through. Understood our needs. Helped keep to good timing for us. Knowledgeable about the vehicle.
Stayed in touch with us. Follow through. Understood our needs. Helped keep to good timing for us. Knowledgeable about the vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your truly exceptionalreview, Karen! I appreciate your kind words and am glad you had a great experience with us at Gerald Subaru of Naperville. It’s great to know that our team was able to understand your needs and provide the timely support you were looking for. We hope to see you again soon! Sincerely Joe Schafhauser General Manager Gerald Subaru of Naperville