Reviews
Review of Service
Travis was helpful and polite. Qualities I admire. Thankj you. Linda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great to hear, Linda! I will pass your compliments along to Travis! -Jim Baughman, General Manager
Administrative Assistant
As always, we are extremely impressed with the service we received. Good and clean facilities. Employees are very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great to hear, Elma! We appreciate your continued business, and we will look forward to seeing you again next time. -Jim Baughman, General Manager
Would NEVER return
I recently filed a BK and the treatment I got for this dealership was unforgettable. 1. was not given much of a choice. 2. sales woman Jennifer Duran was rather pushy about writing a review that day before paper work was finished. 3. I was given the chance to take the car home. The following day I wrote and Email to the parts department voicing my concerns on a few things I noticed. Was told things would be taken care of and once again rushed to finish paper work. After all the paper were signed was told by the Finance person himself Kyle Larmey that was not in paper work so Larry H Miller was not going to honor the repairs. After numerous calls nothing. Now stuck with a car that I seriously owe twice as much. Car was priced at 12,000 and only worth 7,000, Sad to see a large car dealership take advantage of costumers with horrible credit situation. SO BEWARE this dealership is not a good recommendation.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jerald, I am very sorry to hear that you were not satisfied with your experience at our dealership. Your feedback is extremely important to us, and I would like to speak with you directly to learn more about your experience and try to be of assistance. Please give me a call on my direct line at (520) 888-0777. Thank you. -Jim Baughman, General Manager
Excellent 30K mile service at Tucson Volkswagen
Every service experience I've had a Volkswagen of Tucson (NW Tucson just west of the auto mall) is top notch, including the recent 30K mile service for my 2013 Jetta Hybrid. That car has performed flawlessly in the 27 months I've been driving it and all the service up to this point is provided free on warranty by the dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review! It's great to hear that you have always had an excellent experience with us, and that the trend continued when you brought your 2013 Jetta Hybrid in for service. We sincerely appreciate your continued business and we will look forward to seeing you again next time.
service
no issues; easy appointment drop off and pick up- so easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dee, it's great to hear that you had a 5-star experience at our dealership, and that the pick-up and drop-off was easy! We appreciate your business! -Jeff Stringer, General Manager
????? Mrs???
Thank you for your service. This is silly. I should not have to fill this blank in, the answers above tell how I feel. What is the title suppose to be. This survey is not user friendly at all and I will not take it again.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Debbie!
Awesome expierence
I have to say I really liked my salesman and will buy from him again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear, Kimberly! Please let us know if there is anything else we can do for you! -Jeff Stringer, General Manager
From Aveo to Jetta!!
OMG, these men worked hard over several days to get me into a vehicle that I love. I traded in my 2011 Chevrolet Aveo (which I was upside down on) for a 2014 Volkswagen Jetta!! Mario was my sales associate. He was kind and hepful from the very beginning. Mike was my finance associate and he worked hard to get me financed and even managed to get me a better interest rate than what my own credit union was offering me, I am so greatful for all their hard work!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience at our dealership, Eric! It's great to hear that Mario and Mike were able to help you find a vehicle you love to drive, and that they were able to get you a better than expected interest rate! We sincerely appreciate your business! Please let us know if there is anything else we can do for you. -Jeff Stringer, General Manager
Rear Axle Campaign
As usual...fast, polite, reputable service. I can alway count on Larry Miller Volkwagen to take good care me and my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much! We sincerely appreciate your continued business and will look forward to seeing you again next time! -Jeff Stringer, General Manager
Ms Underwood
Gary Goodin the salesman was very pleasant and attentive to our buying needs and spent a lot of time with us. The buying experience took most of the day which seems to be the case with most dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback and your business, Gail! I will pass your compliments along to Gary. Please let us know if there is anything else we can do for you. -Jeff Stringer, General Manager
