Reviews
Excellent Service!
I recently purchased a 2014 VW Jetta. I absolutely love it. I had to have a minor repair done on my vehicle and could not be more impressed with the Assistant Service Manager, Andrew Asman, as well as the Service Manager, Brandon Sauber. They have been professional, courteous, and have are very willing to do anything to make me a happy VW customer. I would recommend buying a vehicle at this dealership as well as any maintenance or repairs you might need. Far better than other VW dealerships in Tucson. Thanks so much for everything! -Amirah
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience at our dealership, Amirah! We appreciate your business! Please let us know if there is anything else we can do to assist you. -Jeff Stringer, General Manager
Thank you!
I called mid morning because my car didn't start well in the morning. I was able to get an appointment, they installed a new battery, checked my tires etc. and I was on my way in about 30 minutes!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear that you had a great experience at our dealership, and that we were able to help you out with the problem and get you on your way. Please let us know if there is anything else we can do for you. -Jeff Stringer, General Manager
Awesom Experience
Corey Westerwood was awesome. I was buying a car in the valley and found the best deal in Tucson with Excellent customer service. I was treated fairly and got the girl car I always wanted! I would recomend Corey and VW of Tuson to everyone!!! Hapy Motoring:) Lee H
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to tell us about your experience at our dealership! I am very glad to hear that Corey was able to make your experience a great one! We appreciate your business and will look forward to working with you again next time. -Jeff Stringer, General Manager
Power Steering Repair
As always, I was extremely impressed with the service I received from my Service Advisor, Travis. He was waiting for me to arrive at the scheduled appointment time and quickly checked in my vehicle. Once checked in, he personally drove me to my place of employment so I wouldn't miss the weekly early morning meeting. My Service Technician Terry, continues to provide outstanding service and quality workmanship on all my vehicles. I was very happy with the installation and all problems I was experiencing are now resolved. I will continue to bring my vehicles to LHM VW Service and wouldn't trust anyone but Terry to work on my wife's vehicle! Thank you for the outstanding work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear, Daniel! I will be sure to pass your compliments along to Terry and Travis! We sincerely appreciate your business, and we will look forward to seeing you next time! -Jeff Stringer, General Manager
Loved my experience
Best car buying experience ever treated like royalty great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much! It's great to hear you had a 5-star experience purchasing your Jetta with us! Please let us know if there is anything else we can do to assist you. -Jeff Stringer, General Manager
Title of What?
It was comfortable, convenient, and ended up taking less time than originally scheduled
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vehicle inspection cost me a buyer for my car.
A possible buyer for my 2007 Jetta requested to have my car inspected prior to purchasing my car. Dealer found some minor leaks (7 YEAR OLD CAR) One leak according to the was from the transmission case. wrote down "Tech found that the transmission case is leaking. On this model the transmission is sealed and would have to be replaced in order to fix the issue" Ofcourse after reading this, my buyer did not want to purcahse my car. I took my car the following morning, date of this post, to a transmission reapair shop I had used before, They inspected the vehicle, found a loose bolt, not a bad case, toped off the transmission flud, test drove it and assured me that there was nothing else wrong with my transmission. Suggested a routing maintanence service but found no transmission problems.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience —
- Does not recommend this dealer
- Came in for service or repair
New VW Beetle
It was pleasant experience to buy a new car from this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's great to hear! Congratulations on your purchase! Please let us know if there is anything else we can do in the future.
service department is excellent
They schedule quickly, do the work promptly, and treat you well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Allison, thank you for taking the time to tell us about your experience at our dealership! We will look forward to working with you again in the future!
Service on 2005 TDI Passat
I was greeted promptly and given an estimate of price and time required to do the work. The estimate was accurate and the time needed to complete the work was less than promised. A good visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very glad to hear that you were satisfied with your experience, and that we were able to have your vehicle ready in a timely manner. Please let us know if there is anything else we can do for you! Thank you.
