ReviewsWrite a review
Just a short review let people know about my experience
Just a short review let people know about my experience with Jordan Ford and more specifically, Eric Cooper their Account Executive. Eric was very pleasant and attentive and after my 1000 questions, he continued coming back with answers. My wife will be looking for a vehicle in a few years and we will definitely check the inventory at Jordan Ford and, I will certainly ask for Eric!
Not a happy camper🤯
Miserable service, several poor req'd service maintenance on my "premium" plan after we even paid cash in full for my vehicle, and after I addressed issues with Mr. Tower and had no resolve made for my concerns, that I requested face to face after confronting him, politely, with the concerns pertaining to my vehicle needs and maintenance!!!!! Extremely disappointed with the level of interest in making sure an excellent customer is served well at this dealer!!!!! NOT!!!!! "Jordan" Ford located IH-35, just south of Selma Tx. Think before you buy as a premium plan is seemingly not an advantage🥺‼️
Purchased a new F-150 from Jordan. I gave 3 separate ID and corrected the finance manager twice on the correct spelling of my name. The registration, title and finance account all came back with my name misspelled. I bought the truck to tow a car trailer and was told at the time of sale that an in dash brake controller could be installed ‘right away’. The very next day the excuses started. First they ordered the parts and they would be there ‘soon’. Then they were on back order. The next thing was a ‘national shortage’ of parts. Well I got curious, took a stroll over to the pets counter and viola! A new in dash brake controller in stock—what a shock! I had to threaten legal action for misrepresentation and all of a sudden they could fix it rather than taking back the $65k vehicle. Fast forward 6 months and my name is STILL misspelled on the finance account. Ford Credit reports that all of the documents I gave them at the sale AND afterwards to correct have not been sent to them. They even blamed ME for the issue as I signed the contract. I have NEVER had soo much trouble with a dealership in my life, but I guess it’s my fault for choosing Ford, Jordan Ford. I have yet to receive any documented proof from motor vehicles that my registration and title have been corrected. Now, despite numerous calls, voice and email messages and trips to the dealership due to Ford Credits insistence that Jordan had to fix the error, the error has not been fixed and I have to duplicate the entire effort again because Jordan never sent the documentation to Ford Credit. Need a new vehicle from a dealership that genuinely cares about your business—go somewhere else. These guys are about closing the deal and then you are in your own. I challenge them to prove otherwise. I will keep posting the facts to every website that will take them.
Purchased an F-150 6 months ago for roughly $65k
Purchased an F-150 6 months ago for roughly $65k including extended warranty and maintenance. Despite giving their finance manager 3 separate ID and correcting the contract TWICE, the Registration and Ford Credit account came back with my name misspelled. Numerous calls, messages, visits and filled out forms to correct and Ford Credit reports they have not remedied the account nor sent any of the documents to them. This is all after being promised a working in dash trailer brake controller could be installed ‘right away, as soon as tomorrow’. I had to threaten legal action for them to act in that after being lied to that parts were ‘on back order’ I got curious, crossed the parking lot to the parts counter, and guess what—new brake controller in stock. I bought it and presented it to the sales person just for the look on his face of being caught in a lie. I am still going back and forth with Ford Credit who refuses to even call Jordan in any effort to fix their mistake. Who knows what they have reported to the credit agencies—or have not reported. Well, we will find out. Stay tuned for an update and more posts wherever I can make them. If you want a quality vehicle, honest staff that will do whatever is necessary to keep you happy—go elsewhere!! Thanks Jordan, keep up the erroneous work!
Would not recommend this dealership. I signed paperwork for x amount of dollars and ordered a 2022 ford f350 in January. My truck came in in October and when I went to pick it up they increased the price by $4,700 saying it was due to the manufacturer's increase.I spoke to the manufacturer and they said there was no increase.The sales rep was not willing to honor the original price I signed for.They basically told me I could take it or leave it.I have never dealt with a dealership that wasn't willing to do what it takes to sell me a vehicle.I felt like my hands were tied behind my back and they weren't giving me options.I was given the worst deal ever.with a 800 credit score they gave me a high interest rate,and I still bought the truck. the general sales manager called me when he heard about my complaint ,then proceeded to ask if I would like to sell my truck back to them.All in all this dealership was very unprofessional and shady.Theyre letting customers place orders ,then increasing the price once they come in,in hopes that the customer will back out of the deal so they can make profit from a sale.
fast fun and very pleasant at jordan ford would
fast fun and very pleasant at jordan ford would definitely buy again with them service was great
Declined to purchase, asked to be kept in the loop on an
Declined to purchase, asked to be kept in the loop on an upcoming model, was literally laughed at via text. Not sure whats funny about an 780 credit score and cash to put down, but OK
Extremely Bad Service Department
I have had nothing but bad experiences with this dealership in their service department. I have had my TPMS Sensor fault more than 30 times (same tire) according to my ford pass app and vehicle dashboard. I have had to schedule 3 separate appointments over a period of time, and they kept doing the same time; just retraining all four tires, and then they told me there is nothing more they can do since light goes away. I am still under my bumper to bumper warranty, however they failed to replace the tire sensor. Being that it is a safety concern that I can no longer continue to drive with, I managed to get it replaced with a tire shop. It ended up being a bad battery. Jordan Ford Service Director then stated, "since I went outside of Ford I have voided my sensor warranty now". "Unbelievable". I would not never recommend this dealership to any family or friends. Please stay away from this place and try to find a more customer oriented Ford dealer.
I have been trying to get a hold of the Service Manager -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall letter in the mail from Ford and “Roy” made copies of the letter and the Jordan Ford Bill. He told me he would submit it to Ford and would be getting back in touch with me. I have tried calling several times and keep getting the run around. I have talked to the Sales Manager because “Roy” was out and going to return Monday of this week and he would leave a note for “Roy.” Heard nothing so I called on Tuesday and left another voicemail. Called again on Wednesday and receptionist said he was unavailable but she text him and he would get back to me soon. Heard nothing so I called again today and was on hold for 20 minutes and mysteriously was disconnected. Called back requesting to talk to another manager and was sent to a voicemail. Will not return.
I have been trying to get a hold of the Service Manager
I have been trying to get a hold of the Service Manager -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall letter in the mail from Ford and “Roy” made copies of the letter and the Jordan Ford Bill. He told me he would submit it to Ford and would be getting back in touch with me. I have tried calling several times and keep getting the run around. I have talked to the Sales Manager because “Roy” was out and going to return Monday of this week and he would leave a note for “Roy.” Heard nothing so I called on Tuesday and left another voicemail. Called again on Wednesday and receptionist said he was unavailable but she text him and he would get back to me soon. Heard nothing so I called again today and was on hold for 20 minutes and mysteriously was disconnected. Called back requesting to talk to another manager and was sent to voicemail. Will not return.