Cavender Toyota

I'd give negative stars if I could. In SEPT 2025 my engine light came on. Had a diagnostic ran and it came back an emissions error. OCT 2025, I received a notice mail about the fuel pumps being bad. That same month I scheduled to bring my car in and have the fuel pump replaced. After the replacement my car continued to stall while driving and my engine light remained on. I went back to Cavender 2 days later & requested they look at the fuel pump again as I was still having issues. They refused and stated they wouldn't look at my car unless I paid their almost $300.00 diagnostic fee. Not only was the tech condescending but a complete xxx and clearly wasn’t interested in helping me. I refused to pay a fee to have them look over the work they JUST did two days ago. I then spent 5 months trying to figure out why my vehicle was consistently losing power and shutting down ON THE FREEWAY, which is exceptionally dangerous. 5 months of working w/my mechanic only to learn in FEB 2026 it was the xxxxing fuel pump the entire time. I ended up taking my car to North Park Toyota and they happily fixed Cavinders shotty work. After reporting this to Cavender I was brushed off by several of their staff and dismissed. They even went as far as to dismiss my mechanic and the work he put in because he is not a corporation, but a small business owner and they didn’t like the way his documents looked. Their constant rebuttals were: - “You refused your second diagnostic” - “How do we know your mechanic didn’t replace the fuel pump himself?” - “How do we know he didn’t displace the fuel pump during his diagnostics?” - “Since this was a warranty repair you weren’t charged for the repairs – it must’ve been a faulty part.” They offered me a single diagnostic reimbursement. Which is absolutely disgusting considering their xxxxty work could have cost me and my family our xxxxing lives with how often my car would stall out while driving & North Park Toyota confirmed they warranty repair work they did was in fact due to improper installation on their part. In hindsight- I'm grateful I didn't have Cavander run that diagnostic. They more than likely would have fixed their xxxxty work, kept my money, & lied it was another defective part like the scam artists they are so they could then charge me for additional services. I will never purchase or step foot into Cavander and advise others to do the same.

My husband and I had a great experience purchasing our 2026 Tundra iForce Max TRD Pro from Cavender Toyota! We initially spoke with Rebekah Gonzales who kept us informed on the weekly pricing of the vehicle and answered all of the questions I had as I thought of them, because we couldn't look at the vehicle for almost a month after first speaking with Rebekah. Discussions with Rebekah and all of her help sent us to Cavender's where we worked with Aaron Obregon. Aaron went above and beyond to show us the vehicle we were interested in, take it for a test drive, assess our trade-in for a very reasonable trade-in value, speak clearly and to the point, ultimately selling us on the truck. We ran into a little issue that Aaron took the time to work through with us. Aaron even went to the service department to discuss the tonneau cover we wanted and determine pricing and install. Huge thank you to Rebekah Gonzales and Aaron Obregon. We really appreciated your assistance and professionalism.

I am extremely frustrated with my experience. I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor told me that all four tires are dry-rotted and need to be replaced. Tristan initially told me my concern would be escalated. On Wednesday I spoke with John Chandler from the internet department, who told me he would send my information to David Dickinson and that Mr. Dickinson would reach out to me. After waiting several days, Mr. Dickinson finally contacted me on Friday morning. During that conversation he stated that two of the tires had supposedly been replaced before the vehicle was sold to me. However, when I checked my tires, all four have the same 2022 manufacture date, which raises serious questions. What are the odds that the tires were replaced yet all have the same date? And how would they already be dry-rotted less than six months after I purchased the vehicle, especially if two were supposedly replaced? Later that same day, about 20 minutes before the end of the office day, Mr. Dickinson reached out again saying he had “figured out who my service providers were.” This was extremely frustrating because I could have told him that information immediately. He also said he needed to review the advisor videos and would get back to me, which just adds another delay to a situation that has already taken far too much time. I am a very busy person juggling two jobs while also being a student, and I feel like my time is being wasted trying to get someone to simply listen and address this issue. I specifically chose to purchase from a dealership because I believed a certified pre-owned vehicle would go through a proper inspection so I wouldn’t have to deal with problems like this. Instead, I’ve been passed from person to person, with several people telling me the issue isn’t their responsibility. I’ve remained polite and tried to follow the proper chain of communication, but it feels like I’m being dismissed and not taken seriously. At this point, the lack of accountability and communication is beyond frustrating and completely unprofessional.

I took my car for an oil change. I never received a video of it been serviced. Which I always do. It took from 8am to 4:45pm and no call. I had to call them. They tore my spoiler off the car and told me it was there when I left the garage. Of course they will not cover the charge and admit they did the damage. I cannot believe a company like Cavender Toyota did this and not fix my car. I will not be returning to Cavender Toyota. Also there was not pre-check which there always is.

On December 5th, Noel Piñon provided exceptional, attentive, and genuinely caring service during my new vehicle purchase. After a very disappointing experience with another department that left me ready to walk away and take my business elsewhere, Noel respectfully asked for a chance to hear me out. He listened sincerely, validated every concern as fair, and took the time to understand my timeline and frustrations. He then asked if he could make things right—and he absolutely did. Because of Noel’s patience, empathy, and determination to restore my trust, I stayed and completed the purchase. Without him, I would have left for good and never returned. Noel single-handedly saved this sale and earned back a customer’s confidence when it was nearly lost. Noel Piñon is the model of outstanding customer care. Thank you, Noel—your kindness and professionalism made all the difference. Highly recommend!

Cristian Perez is the guy to see, open, honest, forthcoming. Great experience, quality used car, helped me get a good price.

They sold a car to my daughter with a leaking cylinder head, Coolant leaking into the oil. They won’t return my calls and the bosses are too busy ripping off other potential customers. Do not go there!

ZERO INTEGRITY IN THE CON-VENDER AUTO FAMILY Absolutely the most disappointing customer service and deal-making experience of my life. Car dealers are much-maligned for their business practices. Cavender drags down the entire industry’s reputation to a new low--in one transaction! I was fully engaged in purchasing a used vehicle--credit report, proof of income, documents in progress, and wired funds. The only thing I hadn’t done is promise my first-born child! My salesperson and I struck up a good (what I thought trusting) relationship—e-mailing and texting many times to exchange information and stay updated on the progress. It was an out-of-state deal so documents were FedEx’d to my home. Having wired downpayment funds, completed documents, and sealed the return FedEx envelope, I sent a picture of the signed deal sheet. All done…so I thought. While in the midst of the deal closure process I noticed the vehicle was still listed—and the price had been increased by $2000. They were clearly leveraging my in-progress deal to try and squeeze some extra dollars out of another buyer. By now, you’ve likely guessed how this story ends. A few hours after holding up my end of the bargain, I get a call letting me know theCon-vender Auto Family had sold the vehicle out from under me—not even the courtesy of a right-of-first-refusal. The Con-vender Auto Family’s mission statement on their website states: “We are driven by the understanding that our success will ultimately be determined more by the number of people we help, rather than the amount of product we sell.” Actions speak louder than words, Stephen and Rick. I caution anyone who is considering dealing with Cavender (across any of their dealerships). If integrity is in such a short supply on the front end, wait until they get you into the service bay.

This is our third Toyota vehicle we have purchased at Cavender in the last few years. The reason we return is because of the exceptional customer service. Customer service is not what it used to be. Three sales individuals assisted us with our purchase; Mr. Albert Perez, Brianna and Solomon. They went above and beyond. They were professional, patient, and courteous. They answered all of our questions. We appreciate that we were treated with respect every moment we were there. Thank you!

Cory Boswell and salesman Joseph Flores were amazing! They were very professional, friendly and attentive. They were able to find the perfect vehicles for my daughter and daughter in law! As long as they are a part of the Cavender team, I will keep coming back and referring everyone I know!