Covert Buick GMC Austin

We were wanting to update our 2007 Chevy Suburban LTZ with a new 2013, but couldn't find one available with everything we wanted. We found a 2013 GMC Yukon XL Denali at Covert & decided to give it a try. Lon Berg was our sales associate & he made everything easy, smooth, & pleasant!

Great experience, this is my second time purchasing a vehicle from Ricardo Casas. Highly recommend him when you visit this dealership. He is very easy to work with, very professional, honest & great personallity! Will definetly be purchasing my next vehicle from him!

After being 6 hrs from home with a child who had received 2 days of intense treatment we experienced a flat tire. My vehicle was only 2mo old and fully covered under manufacture warranty and road hazard warranty. My husband worked with a VERY unprofessional Service rep. who from that morning forward refused to inquire regarding our warranty and expressed no concern for our situation. After 4 hrs of arguing and repeatedly requesting a manager and being left across the street with NO VEHICLE your service rep Tom called us and LIED regarding his efforts and our coverage for our Road Hazard. We had to leave my handicapped child and 4 yr old at the restaurant as we walked across the street to pick up my vehicle from your dealership. A very irrate person I was at this time and it took a nice Cadillac Sales man to produce the Service Mgr after I requested to speak with Mr Covert himself. The service Mgr went on to explain that he just been made aware of the situation a few minutes prior(2PM). Keep in mind we had been dealing with this situation since 930AM and requesting to speak with a manager since 11AM. (4 times I requested a manager and each time they told me he was out of the office.) The service manager proceeded to begin with explaining what he had been told by Tom, he apologized for not being aware of our situation but could NOT produce a solution nor seemed sincerely concerned with our situation. I expressed my concerns and took my keys and left. I WAS REQUESTED BY YOUR TEAM TO SHIP MY OWN TIRE OFF TO CLAIMS AND PAY EVERYTHING IN FULL. I was to carry this dirty tire 6 hours back home with me and pay everything to your dealership. We battled all day with your service rep TOM, even had to produce proof of coverage by calling our GREAT sales team in Weatherford, who were beside themselves that a certified GMC dealer would be so inconsiderate under the circumstances. Even after proof TOM had trouble and an Attitude with my husband to get our vehicle serviced. His hostility had me concerned for our safety in that they might not do a good job in retaliation. Trying to care for a sick child and get my family back home to Odessa safety before dark was the least of Tom's concern. He wanted MY MONEY. I never denied offering payment but wanted to check with the Road Hazard because I didn't understand why I was out of pocket since that was not the agreement in the contract. Our Road Hazard rep explained YOUR dealership refused to send back my tire for coverage and reimbursement. They also went on to explain that NO ONE from your dealership even tried to verify coverage and this could be done simply by entering the VIN # in the computer. She kindly found me a non GMC dealership to change my tire and get us on the road home at no additional cost to me since our warranty covered EVERYTHING!! This facility was AMAZING and had us taken care of with in the hour!!! Unfortunately we had wasted all day putting faith in GMC and this dealership. I will not recommend your SERVICE dept to ANYONE and will make it know to GMC the lack of CARE we received. I have been a happy GMC owner since 2003 and NEVER in all my travels or routine maintenance experienced such TERRIBLE Customer Service. Worst of all I had to go to another facility to repair my brand NEW GMC Acadia and my children were exhausted after our travels as we arrived home at 2AM due to your team. It saddens me we were so far from home,in a bind, and now it worries me the service GMC dealerships may provide. I do not feel safe and will never go to this dealership again. Sincerely, Mrs Arredondo

Great experience, they listened to our needs and were able to assist us in a timely manner with a vehicle to meet our needs. I feel they went above and beyond as they not only got us set up with financing but delivered our vehicle 70miles to our home. We did our entire transaction via email and phone. Great group of people that we will definitely use for our future purchases.

Everyone was pleasant, knowledgeable, and friendly. The buying experience was easy.

I usually HATE buying cars....etc BUT, Ricardo Casas (Covert GMC salesman) made it so simple on the phone , e-mail etc.. that when I arrived at the dealership and met Ricardo , nice and friendly , he had key in hand , i test drove the new GMC Sierra , loved it , and in about an hour I and was driving home in my new truck ! THX ! Ricardo and Covert Larry

This is the second vehicle I have purchased from this dealership and they were very pleasant to work with. Everyone was very professional and courteous which is why I would recommend them to anyone.

My wife and I had a super experience, and that has everything to do with the Sales Professional that worked with us - Pete Cantu. I walked in very apprehensive, for I don't like being "sold." Pete was friendly, listened to us, offered good insight and advice, was very knowledgeable of the various models (as well as competitors), and made us feel very comfortable. We walked away knowing that we did not need to go anywhere else or look at any other models.

Good experience, I will come back. Drove over an hour after seeing vehicle on Cars.com

This dealership and the people i worked with made the entire purchase experience a professional and smooth process. I have been through this process dozens of times and this dealership was far and above the best ever!