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Covert Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (693 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Ford from DealerRater.

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Outstanding!

Got my car in to get serviced, was very fast, courteous, respectful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear that you were pleased with the service you received here at Covert Ford Lincoln, Vaughn! We look forward to your next visit!

Great cars!

Good experience, work was done quickly. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Smooth as can be!

Prompt communication, service was completed quickly once it was started.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sales Professional- Thorne Smith

We can't say enough about Thorne and all he did for us. We came to the dealership with no expectations and really not ready to purchase just yet. Thorne made our experience so easy and comfortable, that the decision to purchase became before vacation or after. Before won because of his honesty and no pressure approach. He never resorted to the traditional sales pitch or pressure. With the number of vehicles we have purchased, he is THE BEST at what he does and is knowledgeable on the vehicles. There is finally a car salesman that I would refer friends and family to. Thorne, understands it is about building a relationship and not just the money he could make on the sale. Thorne bring integrate to Covert Ford. Thorne has even taken time after the sale to make sure we have no additional questions or need help with any of the systems. We often hear salesman say they will follow-up, but none do. Thorne was an exception for us technology challenged folks. Big Thank You to Thorne and Huge shout out to Covert Ford for hiring him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome!

Dave is awesome! He took care of the issue quickly and had me all taken care of. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that you found us so helpful! Safe travels!

Easy to work with!

It was horrible. You didn't fix my car. You kept it for 9 days and returned it with 2,3 things still broken. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Happy customer

It was a really great experience with no major issues or concerns. Everything went smoothly and I was very happy with my experience today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing Experience

Amazing! Brad made sure my husband and I were right at home. He kept us well informed, very personable, and helpful! Any problem we had he smiled and made sure we were taken care of properly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback. We greatly appreciate your business, and thank you again for the review!

Worst car buying experience to date

Took so long to get back with us that they sold the car out from under us after we had gotten as far as getting insurance checked. But what's even better is that they did this not once, but TWICE, in a row! Absolutely unacceptable.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

As one of our valued clients, we deeply regret to hear about this most unfortunate experience. Customer satisfaction is one of our top priorities so we are disappointed to hear about this situation. Please reach out to our General Manager at (512) 345-4343 so we can address these concerns and do our best to help you find the right vehicle that is perfect for you. We value your business and know we can always improve so we look forward to speaking with you soon.

Excellent Service!!!

I went in to look for a used truck and found exactly what I was looking for. Brad Townsend at the dealership helped me out with my truck. He was very patient, knowledgeable, and very helpful. The facility was very clean and the staff was very friendly and nice. I would definitely recommend Covert Ford to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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