Reviews
Write a reviewCourteous, attentive service
My service associate was very courteous and tentative to my needs. The service manager handled an issue I had quickly and to my satisfaction
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Susan! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon! Sincerely, Chris Uranga | GSM
Love my new Fords!
Stefanie Bailey sold me 2 cars in 2 weeks. She really focuses on what I was looking for and helped me find what I need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated, Lawrence! I am elated to hear that Stefanie was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you in the future. Before your next visit, be sure to check us out on Facebook to take advantage of our exclusive monthly specials! We hope you're enjoying both of your new vehicles! Sincerely, Chris Uranga | GSM
Ford Escape
They were able to find the right vehicle for me. An excellent price with discounts from Ford. They did an approved loan thru my credit union with a low interest rate. I was able to test drive various levels of the vehicle I bought. Helped me make my decision plus the vehicle I bought I couldn't be happier with. I am truly enjoying my Ford Escape SE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new Ford Escape, Charles! We're thrilled to hear that our whole team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We're glad you're enjoying your vehicle and we look forward to working with you again soon! Sincerely, Chris Uranga | GSM
Best Experience Ever
I worked out a good bit online before I went into the dealership so once I arrived there, it was actually easy to get it all done. I was in and out of the dealership within 1.5 hours....great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your recent experience with our dealership, William! We are thrilled to know that our team gave you went above and beyond during the purchase of your new Ford. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again! Sincerely, Chris Uranga | GSM
Great service, great staff
From Laurie: Linda was terrific: caring, knowledgeable, thorough, and great follow-up. The job was done earlier than expected. The Hertz car and service were satisfactory, but I missed my Escape -- glad to have it back and safe!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service, John Nay great service advisor
Always like working with John Nay in service. Prompt and accurately described issues and solutions. His price quote are right on. The courtesy shuttle is great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your wonderful review means a lot to us, Kathleen. We appreciate your feedback and are happy to hear that John is always able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make a service visit as stress free as possible for all of our customers. We look forward to assisting you with your future sales and service needs! Sincerely, Chris Uranga | GSM
Great sales rep, easy to work with.
Our sales rep Trevor Ayer was extremely personable. He answered every question we had. If he didn't know the answer he found out for us very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, it's great to hear that you experienced an efficient and enjoyable visit to Covert Ford with Trevor. That's precisely the goal we aim to achieve with each and every customer and I can't tell you how much we appreciate this feedback and 5-star rating. Enjoy your Ford and be sure to contact us down the road with all of your automotive needs. Also, find us on Facebook and Twitter to stay up to date with service department specials! Sincerely, Chris Uranga | GSM
Excellent drop-in service
I was able to arrive without an appointment, and even though there were many other people waiting for service, I didn't wait any more than 5 minutes before a service professional reached me and asked what I needed. I was very impressed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Douglas! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon! Sincerely, Chris Uranga | GSM
Efficient experience
Competitive internet pricing was best in Central Texas. Great selection to choose from. Quick turnaround on installation of additional options. Personal delivery to home/work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this fantastic review, Clinton! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us and we hope to work with you again in the future. Visit us on Facebook for access to our exclusive specials! Sincerely, Chris Uranga | GSM
Great Service
The consultant, Trevor, who helped me out was very good, very knowledgeable and I would not only recommend Covert Ford but would recommend dealing with Trevor, I got what I wanted, loved the insurance policy and loved that if I wanted custom work, I can go back anytime. Trevor made me feel very comfortable and made me feel realxed to know I was making the right purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brandon, we appreciate the five-star recommendation. It's a pleasure to hear that Trevor provided you with a very smooth car purchasing transaction. We strive to provide our guests with excellent customer service and it's a pleasure to hear that we did just that. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, don't forget to visit us on Facebook for first access to service specials and promotional offers. We look forward to working with you again in the future and we hope you're enjoying your new vehicle! Sincerely, Chris Uranga | GSM