Reviews
good experience at the dealership. everyone was helpful during my time there from start to end.
good experience at the dealership. everyone was helpful during my time there from start to end.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
The process was so seamless. The sales and finance listened to what I wanted and didn?t push. Definitely recommend! I would recommend a better refreshment area, but only because I?m a little spoiled by Toyota dealerships ?
The process was so seamless. The sales and finance listened to what I wanted and didn?t push. Definitely recommend! I would recommend a better refreshment area, but only because I?m a little spoiled by Toyota dealerships ?
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My service rep Lynn was wonderful to work with. Lynn was very knowledgeable and willing to provide me with the best customer service. I will be coming back !
My service rep Lynn was wonderful to work with. Lynn was very knowledgeable and willing to provide me with the best customer service. I will be coming back !
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, thank you for the kind words! We are so happy to hear that Lynn provided you with excellent customer service. We look forward to seeing you again soon!
I was greeted in a friendly timely manner. The service advisor Lynne was amazing explaining everything needed.
I was greeted in a friendly timely manner. The service advisor Lynne was amazing explaining everything needed.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!
Alejandro Zamora was my service adviser and he was able to get my vehicle back to me in great shape and made the process pretty strait forward throughout my experience at Group 1 Ford South Austin
Alejandro Zamora was my service adviser and he was able to get my vehicle back to me in great shape and made the process pretty strait forward throughout my experience at Group 1 Ford South Austin
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Daniel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Alejandro Zamora was my service adviser and he was able to get my vehicle back to me in great shape and made the process pretty strait forward throughout my experience at Group 1 Ford South Austin
Alejandro Zamora was my service adviser and he was able to get my vehicle back to me in great shape and made the process pretty strait forward throughout my experience at Group 1 Ford South Austin
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service was excellent and efficient. I will definitely be back the next time I need service.
The service was excellent and efficient. I will definitely be back the next time I need service.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Jackie goes above and beyond with her customer service skills! She is very communicative, caring and was so nice to work with! We had a great experience with Jackie!
Jackie goes above and beyond with her customer service skills! She is very communicative, caring and was so nice to work with! We had a great experience with Jackie!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leo, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!
Eric made the process pretty easy and was not remotely pushy which we appreciated. We ended up buying two cars at the same time and they handled that process for us.
Eric made the process pretty easy and was not remotely pushy which we appreciated. We ended up buying two cars at the same time and they handled that process for us.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found Eric to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!
The service department was super nice, communicated wonderfully, and the price for the repairs seemed fair. But when I got my car back, from getting a lot of water in from a sunroof leak after a heavy rain - They had not vacuumed out the water or done any interior cleaning at all. When I dropped the car off it was wet. Now it smells bad and is going to need a deep cleaning!
The service department was super nice, communicated wonderfully, and the price for the repairs seemed fair. But when I got my car back, from getting a lot of water in from a sunroof leak after a heavy rain - They had not vacuumed out the water or done any interior cleaning at all. When I dropped the car off it was wet. Now it smells bad and is going to need a deep cleaning!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We’re glad to hear you were pleased with our service team, communication, and repair process. We’re sorry to hear about the condition of your vehicle's interior after the repair. Please reach out to Andrew Sommerville, John Sullivan, or me directly so we can discuss your concerns and work toward a resolution. Jim May Service Director Group 1 Ford of South Austin [email protected]