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AutoNation Toyota South Austin

(4,080 reviews)
Visit AutoNation Toyota South Austin
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 704-0617 (888) 704-0617
Used (888) 252-6181 (888) 252-6181
Service (888) 704-4410 (888) 704-4410

Reviews

(4,080 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Toyota South Austin from DealerRater.

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John at Autonation was a pleasure to work with.

John at Autonation was a pleasure to work with. We really felt like he was looking after our best interest. He took the time to understand our parameters and that we were helping our son buy his first car. He talked us out of what we were originally looking for and helped us see the benefits of buying an older model Toyota due to the prior owner's good maintenance habits and their great reliability records. The price was fair and there was no haggling. And even after the sale, John stayed in touch with us daily as the dealership got the car serviced, detailed and had an aftermarket radio installed. I would gladly recommend Autonation and John Cuellar

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota South Austin and we hope to be of service again in the future.

My purchase experience with Tom Naughton was pleasant.

My purchase experience with Tom Naughton was pleasant. He is really energetic and patient although it took me a long time to make a decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Danny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

The people at the Toyota dealership are helpful and

The people at the Toyota dealership are helpful and honest, both in sales and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Emma, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Not happy with Toyota AutoNation!

Not happy with Toyota AutoNation! Bad on so many levels! Why make an appointment if the wait is going to be two hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (512) 518-6900. We'd appreciate the chance to make your experience a positive one.

The people there were very nice.

The people there were very nice. The appointment was for 9:20 but at 12:00 they still had not changed the oil. Also the FJ was throwing codes so after the oil change they were going to look into the codes. They did give me a discount because they did not get the oil changed in a timely manner. I don't believe they even looked at the codes because what the mechanic suggested was the same as what had just been done to the FJ a month prior. They never looked at the service that already had been done to the FJ. They recommended a service to fix the high idle which was still a problem even those it had been done the previous month but was still an issue. After driving the FJ for a week it is now throwing the same codes.... Not happy that I spent close to $300 and it is still throwing the same codes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

Worth the drive

Stephen and his team were great. Allowed to inspect the vehicle with mechanic. Austin’s a pleasant place and the folks here were a good match

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeremy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin! Drive safe, and we'll see you on the road.

TERRIBLE, disorganized service department

I had a SCHEDULED appointment for routine maintenance that ended up only being rotating the tires. I was told it would take 1.5 hours. They kept me sitting in their unpleasant and overcrowded waiting room for FOUR HOURS. On top of that, the drink & snack machines in the waiting area are way overpriced- not nice for customers you hold captive for so long.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rhonda, we are deeply disappointed by your experience at AutoNation Toyota South Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.

Excelente servicio, trato amable, muy buena actitud y muy

Excelente servicio, trato amable, muy buena actitud y muy buenos empleados atentos y cumplen tus expectativas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hola, nos alegra saber que tuvo una experiencia positiva con nuestro equipo. Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!

I’m a teacher and teaching is challenging these

I’m a teacher and teaching is challenging these days…Lucky for me Tony at AutoNation took care of getting my car fixed so that I could concentrate on ending semester on a positive note with my students. My car was promptly worked on and ready for the holidays which is grateful appreciated. Thanks a bunch! Happy Holidays!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gloria, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Oil change

It was fast with an appointment. Only took about 45 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Marisela, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!