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Group 1 Ford of El Paso

(2,124 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Good service, tech was helpful.

Good service, tech was helpful.. I would see him again. Car wash was a nice touch for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!

Marco provides great customer service the times that I

Marco provides great customer service the times that I bring my vehicle in for any type of service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for acknowledging Marco! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

Consumer response

If there were 10’s I would give Marco that score. It’s well deserved!

I wouldn’t take my car anywhere else, love the service,

I wouldn’t take my car anywhere else, love the service, Marco was really great customer service. Keep up the great work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that Shamaley Ford provides you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

Went for service their service advisor Jose Carrillo,

Went for service their service advisor Jose Carrillo, made suggestions and followed up being mindful of my time. I felt that he was treating me as an individual rather than just another customer as I was at another dealership where I waited several hours for an oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Jose provided a great experience for you! It would be our pleasure to have the opportunity to assist you again.

My transaction was very smooth!

My transaction was very smooth! Both the salesman and financial representative were a pleasure to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.

Cynthia

Jerry was so helpful and amazing. Repairs were made in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cynthia, we are glad we could help!

Fast. Friendly and Affordable

Highly recommend. They are reliable and provide a good service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Excellent service and very friendly, would come again.

Excellent service and very friendly, would come again. GOOD SERVICE. HELPFUL FOR MANY SERVICES. THANK YOU

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Eduardo has excellent customer service.

Eduardo has excellent customer service. Very well communicated my vehicle’s service to me while in the shop. 💯%

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Eduardo provided an excellent service experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

Es una agencia q da un trato exelente a sus

Es una agencia q da un trato exelente a sus clientes,tienen un gran servicio y precios muy competentes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

¡Gracias por las amables palabras! ¡Nos entusiasma saber que pudimos brindarle una excelente experiencia