Reviews
Customer service was not great.
Customer service was not great. No communication with the person helping me. Wouldn’t answer his phone and did little to no explanations. Appointment was at 7am and never called me to pick up. I called several times for updates and finally picked up at 6pm!!!! Horrible. 11 hours for service!! Test drove a car, horrible experience with ur car sales man. They don’t want to sell, shouldn’t be out there. Waited my time! I’ve been there many times and first time I walked away disappointed. Will re-think about going there with same person. Car sales man needs major people skills!!!! FYI: bought a car at Casa Ford 2 hours later.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent customer service, took my vehicle for an oil
Excellent customer service, took my vehicle for an oil change and everything was right on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.
Shamaley Ford dealership provided exceptional service
Shamaley Ford dealership provided exceptional service throughout my Ford Bronco purchase. Courteous staff, smooth process, and a fantastic buying experience. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Customer service is good but it takes a very very long
Customer service is good but it takes a very very long time for them to do any service. I waited less time when I go in without an appointment than when I actually take time to make an appointment. It took 6 hours for an inspection and a filter change and when I go in for an oil change without an appointment takes me less time on service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Marco in service was very helpful!
Marco in service was very helpful! Appreciate getting my truck serviced and out of there as soon as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled that Marco provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Exceptional customer service.
Exceptional customer service. Cordiality, punctuality, friendly. I highly recommend Shamaley Ford to my family and friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
Very pleasant experience, Jose was very professional and
Very pleasant experience, Jose was very professional and knowledgeable. I will continue doing business with you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Jose and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review
I made an appointment for 7:15 and my vehicle was ready
I made an appointment for 7:15 and my vehicle was ready in no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your Five Stars! We are delighted to know you had a great experience with us! We look forward to your business again!
I received the most friendly service today.
I received the most friendly service today. Alexis was professional from the beginning to end. My oil change was complete plus they repaired my tire that had a slow leak.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled that Alexis provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Amazing service!
Amazing service! The entire process was easy and efficient.! Totally recommend this dealership. Outperform expectations
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are excited to hear that we were able to provide you with an enjoyable experience!