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Group 1 Ford of El Paso

(2,125 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Reviews

(2,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Great service good people very professional will return

Great service good people very professional will return next pm . very good prices not to expensive

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

Great deals and prices that you can’t find anywhere else.

Great deals and prices that you can’t find anywhere else. They provide outstanding service to the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased you enjoyed your visit to Shamaley Ford!

excellent service the best without problems and they got

excellent service the best without problems and they got me what I wanted very fast everything did not make me wait

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

Everyone was super nice and got my vehicle back to me

Everyone was super nice and got my vehicle back to me very fast. :) definitely gonna keep coming back to this one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We thank you for your business and look forward to your next visit!

The employees are friendly and they have done good work

The employees are friendly and they have done good work on my truck thank you :-)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.

Great Customer Services!

Great Customer Services! Fast services! Good Environment, Thank You! Great Service, fast Service, Good Environment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

Great job to the staff at Shamaley , but most important

Great job to the staff at Shamaley , but most important Jose for getting me out in an hour, after completing the works and replacing my air filters.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Shamaley Ford.

Purchased 2 new vehicles

Both Victor Jr and Sr were amazing with our visit. Professional, patient and knowledgeable. One of the best car purchasing experiences I have had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad you had such a wonderful car-buying experience with us!

El vendedor muy profesional, amable , servicial, y

El vendedor muy profesional, amable , servicial, y conocimento, rapidez en el servicio y tiempo de espera.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Agradecemos sus palabras tan lindas para nuestro personal. ¡Estamos muy contentos de haber podido ofrecerle una experiencia agradable!

Consumer response

Muy buen servicio y atenciòn!

Quick service, repairs completed well under quoted amount

Quick service, repairs completed well under quoted amount of time, was willing to discuss possible causes of malfunction prior to diagnosis, text communication was helpful, washed vehicle prior to return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!